Manager, Credit & Accounts Receivable

Manager, Credit & Accounts Receivable

Manager, Credit & Accounts Receivable Overview Summary: The Manager, Credit & Accounts Receivable will report to the VP, Controller and be responsible for leading the credit, collections, and accounts receivable functions. This role will oversee internal controls, credit risk assessment, dispute resolution, collection performance, and AR reporting. In addition, this role will manage bankruptcy processes and provide strategic oversight to a team of Collection and AR Specialists, ensuring operational efficiency and strong cash flow management.
Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of assigned staff.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Key Responsibilities:

• Lead the credit and collections team to continually achieve operation excellence
• Optimize cash collection, customer portfolio management, and credit risk mitigation by ensuring effective collections processes and timely billing practices
• Demonstrate a thorough understanding of Royal Cup's credit/collections and accounts receivable operations, services, and activities
• Assess and communicate performance deviations to plan (Strategy Deployment)
• Establish aging, cash, and DSO goals/KPIs and monitor forecast to plan
• Cultivate/strengthen relationships with field sales personnel
• Establish bad debt allowance and approve write-offs within schedule of authority
• Ensure compliance with policy and regulatory requirements
• Update and distribute monthly AR and portfolio activity reports
• Generate comprehensive reports specific to AR performance
• Continuously monitor high-exposure accounts, utilizing internal/external sources
• Oversight of the credit review process, maintenance of credit application flow, and credit scoring models
• All other duties as assigned

Minimum Qualifications:

• Bachelor's Degree (preferably in Accounting, Business Administration, or another related field) and/or the equivalent in education and work experience.
• 5 years of progressive management and leadership experience
• Proven track record of achieving financial targets and objectives (i.e., DSO), productivity, and process cost
• Ability to think strategically, act operationally and manage risk
• Strong financial analysis abilities
• Excellent communication skills, verbal, written, and presentation
• Ability to calmly de-escalate hostile situations to the best possible resolution
• Proficient in MS Windows and Office, including Outlook, Word, Excel, PowerPoint and able to learn and apply company technology software and programs
• Ability to manage others, objectively monitor performance and provide constructive feedback as needed
• The ability to successfully complete the pre-employment process

Preferred Qualifications:

• 10 years in commercial credit and collections
• Certified Credit Executive (CCE), NACM Membership preferred
• Prior experience with SAP preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Frequent sitting, standing, walking, reaching, typing, reading, talking, and hearing
• The ability to lift up to 10 pounds, on occasion, with or without assistance

COMPANY PROFILE: Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a privately held company rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care. We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 130 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we're growing! At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service. We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new, high impact accounts across the country by offering exceptional products and service. Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow. BENEFITS: Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees. Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.