What are the responsibilities and job description for the On-Call Field Technicians /Desktop Support - Boston, MA position at Royal Communications Consultants Inc?
IT On-Call Technician
Part Time - On Site in Boston and surrounding areas
Royal Communication Consultants, based in New York City, is looking for candidates for part-time (as needed) contingent work to assist with desktop support/network trouble tickets within the Boston area. This work will be conducted mainly during normal business hours, but may also include nights and weekends. Hours and days vary.
These trouble tickets could include the following:
- Vendor Escorts
- Desktop Installs, Upgrades
- VPN, Break Fix, Help Desk/Tech Bar
- Strong Customer Service
As mentioned, this work is on an as-needed basis and could reach up to 20 hours a week. Most tickets are paid with a four hour minimum (if the job only takes one hour, you will still be paid for four). Similarly, the employee is not required to work a set minimum of hours.
We are open to junior level candidates as well as experienced with Level 1/2 Desktop Support. College Degree and industry certifications are always a plus.
For those interested in basic networking we also work with cabling, data centers, and Layer 1 networking or de-commissioning networks (ie) rack dismantling, patch panels, switches, routers, etc. is a Tools needed: Multi 10 in 1 Screwdriver, Micro Screwdriver Set, Allen Wrenches (Standard/Metric), Cutters/Scissors, Flashlight.