What are the responsibilities and job description for the Network and Server Support for Data Center - onsite NYC position at Royal Communications Consultants Inc?
Experienced techs are needed for on-call Server/Newtork/Infrastructure Support for a Data Center located in lower Manhattan, NYC. Coverage is 24X7, all shifts as needed.
Focus will be on – rack and unracking servers, rack mounting, storage replacement, warranty facilitation and working with vendor techs; enterprise systems, data center/PDU/airflow mgmt, power mgmt/loading, change management; working with Dell and Cisco - very strong experienced required. Responding to alerts and alarms. All on-site - no remote support is permitted.
• LOAD IN / LOAD OUT for Data Center
• Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage ). Debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000 and Dell MD3460s
• Monitoring experience. Setup and monitor alerts for hardware issues
• Create tickets with respective vendors and resolve issues - end to end
- SLA - less than 1 hour for responding to hardware issues (Mon-Fri 9-5)
- Less than 2 days to fix hardware issues
- Availability on weekends for Server 1 issues
Focus will be on – rack and unracking servers, rack mounting, storage replacement, warranty facilitation and working with vendor techs; enterprise systems, data center/PDU/airflow mgmt, power mgmt/loading, change management; working with Dell and Cisco - very strong experienced required. Responding to alerts and alarms. All on-site - no remote support is permitted.
• LOAD IN / LOAD OUT for Data Center
• Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage ). Debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000 and Dell MD3460s
• Monitoring experience. Setup and monitor alerts for hardware issues
• Create tickets with respective vendors and resolve issues - end to end
- SLA - less than 1 hour for responding to hardware issues (Mon-Fri 9-5)
- Less than 2 days to fix hardware issues
- Availability on weekends for Server 1 issues