What are the responsibilities and job description for the Client Relations Specialist position at Royal Comfort?
Client Relations Specialist
Build Your Future with Royal Comfort Royal Comfort has been serving Westchester and Fairfield County since 2017, providing dependable HVAC services backed by over 100 years of combined team experience. As we continue to expand, we are focused not only on delivering exceptional service to our customers but also on developing our employees and promoting from within.
We are currently looking for a Client Relations Specialist who is eager to grow professionally while contributing to a high-performing, customer-focused team. This role blends customer interaction, coordination, and digital engagement, making it a great opportunity to build a well-rounded skill set.
What You'll Do
In this role, you'll be a key connection point between our customers and internal teams while also supporting our online presence and brand engagement.
- Manage inbound and outbound customer communication via phone, email, and online channels
- Schedule appointments and assist customers with service-related inquiries
- Interact with customers on social media platforms, responding to messages, comments, and reviews
- Support marketing efforts, including basic social media updates and engagement initiatives
- Coordinate communication between customers, technicians, and office staff
- Maintain accurate records and ensure all customer interactions are properly documented
- Help strengthen the company's reputation through professional and timely communication
Why Join Royal Comfort?
- Career Advancement: We prioritize internal growth and offer opportunities to move into advanced roles
- Ongoing Development: Training and support to help you build new skills and succeed long-term
- Positive Work Environment: A team-driven culture that values collaboration and respect
- Growing Company: Be part of a company that continues to expand, creating new opportunities for employees
Compensation: $25 - $30 per hour, depending on experience
Work Hours: Monday through Friday, 8:00 AM - 4:30 PM (occasional overtime as needed)
Benefit Package
- 401(k) with up to 3.5% company match
- Medical insurance (20% employer-paid for employees)
- Optional dental and vision coverage
- Short-term disability insurance
- Paid time off and vacation
- 8 paid holidays
- Performance-based bonuses and referral incentives
- Company events and team activities
- Employee discounts
- Office perks including a stocked kitchen, coffee bar, and snacks
What We're Looking For
- High school diploma or equivalent
- 2 years of experience in customer service, administration, or a similar role
- Strong communication skills, both written and verbal
- Comfortable engaging with customers across phone, email, and social media
- Organized and able to manage multiple tasks in a fast-paced environment
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Experience with ServiceTitan or similar platforms is a plus
- HVAC or home service industry experience is helpful but not required
- Reliable, professional, and team-oriented mindset
Salary : $25 - $30