Warranty Coordinator - Hourly + Commission

Company Description Royal Coach Recreational Sales is Kern County’s only locally owned RV dealership and the home of a Lifetime Warranty on qualifying RVs. Founded in 2013 and family-owned since 2015, the company operates a 7-acre facility in Bakersfield, CA, with a dedicated team focused on delivering 100% customer satisfaction. Royal Coach offers a wide selection of RVs, including travel trailers, fifth wheels, toy haulers, motorhomes, campers, tent trailers, and boats, supported by a full parts and service department. The dealership works with most insurance and warranty companies, providing efficient repairs and service to keep customers on the road. As a proud Route 66 dealer, Royal Coach also includes a complimentary first-year Route 66 Network membership with priority service at more than 200 locations across the U.S. and Canada.

Role Description The Warranty Coordinator is a full-time, on-site role based in Bakersfield, CA, responsible for managing warranty claims and related documentation for RV sales and service. This role includes reviewing warranty coverage, opening and tracking claims with manufacturers and warranty providers, and ensuring all required documentation, photos, and service records are accurate and complete. The Warranty Coordinator will communicate with service advisors, technicians, warranty companies and parts teams to provide timely updates, resolve issues, and support a smooth repair process. The position involves coordinating approvals, following up on claim status, verifying payments, and maintaining organized records to support quality assurance and customer satisfaction. This role is compensated on an hourly basis plus commission, with opportunities to contribute to a positive customer experience and operational efficiency.

Qualifications

• Strong communication and follow-though skills, with a focus on Customer Satisfaction
• Knowledge of Warranty processes and practices, including claim submission, coverage verification, and documentation requirements is desired, but will train the right candidate.
• Attention to detail and commitment to Quality Assurance in maintaining accurate records, verifying approvals, and ensuring compliance with warranty guidelines.
• Previous experience in automotive, RV, powersports, or related service environments is preferred, but not required.
• Proficiency with computers and office software (e.g., email, spreadsheets, dealer or service management systems).
• Ability to work on-site full time, manage multiple cases at once, and prioritize tasks in a fast-paced service department.
• High school diploma or equivalent required; additional technical or business coursework is a plus.