What are the responsibilities and job description for the Sr. Lead, End User Experience position at Royal Caribbean Group?
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
Royal Caribbean Group’s Transformation Hub team has an exciting career opportunity for a full time Sr Lead End User Experience reporting to the Director Product Management
This role will work onsite in Miramar FL
- and internal control activities related to Source-to-Pay processes Support periodic audits by providing documentation evidence access reviews
- and control validation Monitor compliance with established business processes security standards
- and internal controls
- Manage user access requests and security administration activities Support security role and persona design maintenance
- and governance
- Coordinate licensing assignments and usage monitoring
- Participate in periodic access reviews and segregation of duties compliance activities
- including small-scale setups and master data changes aligned to BR100 processes and equivalent
- Support data maintenance requests and coordinate with business stakeholders
- Execute updates such as (but not limited to):
- New Units of Measure
- New Categories
- New Locations
- New Finance Validation Groups
- Reference data maintenance
- Validate configuration changes and coordinate testing as required
- Provide functional support to internal business users
- Troubleshoot incidents and process-related issues
- Perform root cause analysis and recommend corrective actions
- Assist users with approval flow reassignments and vacation rules Assist with end-user guidance training
- and knowledge transfer
- Collaborate with the development and maintenance of end-user documentation and procedures Coordinate resolution of systemic and technical issues with IT teams Oracle support managed service providers
- and third-party vendors
- Track issues through resolution and communicate status to stakeholders
- Participate in Oracle Fusion quarterly release activities
- Review release documentation and assess business impacts
- Coordinate testing activities and defect management Support deployment readiness communications
- and adoption efforts
- Identify opportunities to improve business processes and user experience
- Support automation initiatives that reduce manual effort and improve controls Assist in evaluating AI workflow reporting
- and system enhancement opportunities
- Contribute to operational KPI monitoring and performance improvement initiatives
- Participate in project and enhancement initiatives across the Source-to-Pay ecosystem Support requirements gathering testing defect resolution documentation
- and deployment activities
- Collaborate with cross-functional stakeholders to ensure successful delivery of business and technology solutions
- or related field 2-5 years of experience supporting ERP applications Supply Chain systems
- or enterprise business applications Experience with master data administration user access management
- or ERP support functions
- Strong analytical and problem-solving skills
- Experience working with ticket management systems and issue resolution processes
- Excellent communication and stakeholder management skills
- Flexible and adaptable in managing shifting priorities and supporting multiple internal customers Strong interpersonal skills
- with the ability to communicate effectively across all levels in a multicultural environment with internal and external customers
- Strong sense of ownership and urgency
- Ability to travel domestically and internationally up to 10% of the time
- or related modules Experience supporting audit compliance
- or internal control activities
- Knowledge of Source-to-Pay business processes Experience with ServiceNow Microsoft PowerBI Oracle reporting tools (OTBI/BI Publisher) workflow management
- or automation platforms Experience participating in ERP implementations enhancements
- or post-go-live stabilization activities
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
Nearest Major Market: Miami
Benefits:
Employee Discounts, Health Insurance, Vacation & Paid Time Off