What are the responsibilities and job description for the Digital Product Associate position at Royal Caribbean Group?
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Position Summary
As a Newbuild Digital Product Associate, you will play a key role in supporting the development and management of digital products that serve the evolving needs of the Newbuild & Innovation department. Reporting directly to the Digital Product Manager, you will collaborate with senior leadership, stakeholders, end users, developers, and IT teams to deliver technical support, troubleshoot issues, and drive system enhancements.
Essential Duties & Responsibilities
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Position Summary
As a Newbuild Digital Product Associate, you will play a key role in supporting the development and management of digital products that serve the evolving needs of the Newbuild & Innovation department. Reporting directly to the Digital Product Manager, you will collaborate with senior leadership, stakeholders, end users, developers, and IT teams to deliver technical support, troubleshoot issues, and drive system enhancements.
Essential Duties & Responsibilities
- Provide hands-on technical support for Newbuild digital tools, including troubleshooting issues, managing user access, and developing business intelligence reports (e.g., Power BI).
- Collaborate with stakeholders and department users to gather requirements and identify enhancement opportunities.
- Translate user feedback into clear, actionable insights for technical teams to implement improvements.
- Monitor tool performance and proactively implement updates and optimizations.
- Identify creative workarounds within existing technology to meet immediate business needs.
- Deliver direct support to end-users, ensuring effective use of digital tools in daily operations.
- Develop and maintain comprehensive documentation, including user guides and training materials.
- Work closely with the remote technical team in Manila to communicate user requirements, conduct user testing, and support the rollout of new features.
- Author requirements, epics, and user stories in Jira to guide development planning.
- Train end-users on tool functionalities and promote best practices for adoption.
- Partner with the Product Manager to explore new product opportunities through user research and market discovery.
- Demonstrate curiosity and initiative in exploring new tools and integration possibilities.
- Maintain flexibility to work across time zones, including alternating schedules to collaborate with teams in Europe and Manila.
- Conduct executive-level presentations to introduce new digital solutions, communicate rollout strategies, and foster awareness and adoption across leadership teams
- Proficient in Microsoft tools, including Office Suite, SharePoint, Teams, Power BI, Power Automate, and Copilot AI.
- Familiarity with portfolio and project management platforms such as Microsoft Project, Planner, Adobe Workfront, and Jira or any other equivalent tools.
- Solid understanding of Agile principles and iterative development methodologies.
- Strong technical foundation in the implementation, configuration, and administration of digital tools.
- Skilled in gathering business requirements and translating them into clear technical specifications for development teams.
- Excellent verbal and written communication skills, with the ability to present complex information clearly to both technical, non-technical and executive audiences.
- Confident interfacing with stakeholders and end-users, with a focus on clarity and collaboration.
- Self-motivated and able to work independently under pressure with minimal supervision.
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Experience supporting change management initiatives during the rollout of new digital tools
- Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field — or equivalent professional experience.
- Minimum of 2 years’ experience supporting digital tools, including system administration, troubleshooting, dashboard/report development, and applying project management principles.
- Familiarity or certification in Agile/Scrum methodologies, Waterfall project management, or UX/UI design for web and mobile platforms is a plus.
- Proven ability to work effectively in a team-oriented, matrixed, and collaborative environment, especially within shared services and across multiple divisions.
- Must be willing to travel as required by project (probably 0-15%).
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.