IT Support Analyst

JOB SUMMARY

Entry-level professional level role. Under general supervision, provides Tier 1 support of medium to high complexity following established policies and procedures; Complies with all regulations which apply within the scope of the position, including Bank Secrecy Act.

DUTIES

• Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
• Perform root cause analysis and develop checklists for typical problems.
• Recommend procedures and controls for problem prevention.
• Maintain knowledge database and call tracking database to enhance quality of problem resolutions.
• Work in a team setting, sharing information and assisting others with calls.
• May coach more junior technical staff.
• Responsible for maintenance of computer hardware, software and network.
• Responsible for installation of computer hardware and software.
• Helps maintain inventories of the Bank’s users, hardware, and software.
• Performs other duties as assigned.

QUALIFICATIONS

• EDUCATION: Bachelor’s degree in Computer Science, Information Systems, or other related field; or equivalent work experience.
• EXPERIENCE: 1 to 3 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products. Windows 10, Windows Server, Apple iOS.

SKILLS/ABILITIES

• Good customer service and communication skills
• detail-oriented
• good time management and problem solving/troubleshooting skills

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website www.royalbusinessbankusa.com. Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.