What are the responsibilities and job description for the Customer Service Representative position at Roy Lyons Jr. Heating and Cooling?
Roy Lyons Jr. Heating and Cooling is looking for a friendly, organized Customer Service Representative to help customers get the heating and cooling service they need. If you communicate well, enjoy helping people, and can keep things moving during a busy day, we’d love to hear from you.
What You’ll Do
- Answer incoming calls with a professional, welcoming attitude.
- Schedule service calls, maintenance visits, and estimate appointments.
- Gather accurate customer information and details about service needs.
- Coordinate with technicians and keep customers informed about appointments.
- Respond to customer questions and help resolve concerns.
- Maintain customer records and assist with daily office tasks.
- Follow up with customers to support a positive service experience.
What We’re Looking For
- Strong communication and customer service skills.
- A dependable, organized person with attention to detail.
- Comfort using computers, email, and scheduling software.
- The ability to manage multiple calls and changing priorities.
- A calm, helpful approach when customers need urgent assistance.
- Customer service, dispatch, or office experience preferred. HVAC experience is a plus.
Why Join Us?
You’ll play an important role in our daily operations, helping customers feel heard and making sure our service team has the information they need to do their best work.Location: [City, State]
Schedule: Monday-Friday
Pay: $15-$22 per hour
Pay: $15.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $15 - $22