What are the responsibilities and job description for the Product Support Specialist position at Roxtec USA?
Job Type
Full-time
Description
Roxtec Inc. (www.roxtec.com) is the global leader in modular-based cable and pipe sealing solutions. Founded in 1990, we help protect critical infrastructure across industries by delivering innovative systems that ensure safety, reliability, and compliance. With a strong focus on engineering and design, Roxtec has grown rapidly—averaging 30% annual growth over the past decade—and continues to set the standard for sealing performance worldwide.
Job Summary
The Product Support Specialist works alongside Segment Teams to provide foundational support to internal and external customers. This includes assisting with product selection, quotations, availability, and ordering of Roxtec products and components. Targeted accounts include power, data centers, advanced facilities, rail infrastructure, heavy vehicles, process industries, and telecom.
Essential Job Functions
Benefits
In addition to our competitive compensation package, Roxtec is proud to offer a comprehensive suite of benefits designed to support the well-being and professional growth of our employees:
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
Roxtec is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, military/veteran status or other characteristics protected by law.
Physical Abilities
Physical Demands (reasonable accommodations may be made, if necessary):
Stand - Frequently
Walk - Frequently
Sit - Continuously
Climb – N/A
Crawl - N/A
Squat or Kneel - Occasionally
Bend - Occasionally
Fine Manipulation - Occasionally
Reach Outward - Occasionally
Reach Above Shoulder - Occasionally
Lift/Carry/Push/Pull up to 50 pounds - Occasionally
N/A (Not Applicable) - Activity is not applicable to this occupation
Occasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)
Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Full-time
Description
Roxtec Inc. (www.roxtec.com) is the global leader in modular-based cable and pipe sealing solutions. Founded in 1990, we help protect critical infrastructure across industries by delivering innovative systems that ensure safety, reliability, and compliance. With a strong focus on engineering and design, Roxtec has grown rapidly—averaging 30% annual growth over the past decade—and continues to set the standard for sealing performance worldwide.
Job Summary
The Product Support Specialist works alongside Segment Teams to provide foundational support to internal and external customers. This includes assisting with product selection, quotations, availability, and ordering of Roxtec products and components. Targeted accounts include power, data centers, advanced facilities, rail infrastructure, heavy vehicles, process industries, and telecom.
Essential Job Functions
- Provide basic technical support for standard Roxtec products and applications.
- Demonstrate a moderate understanding of product offerings to assist with accurate recommendations.
- Make product suggestions based on customer application requirements under guidance.
- Review customer specifications to support product fit decisions.
- Assist in consultations with new customers to understand industry needs and recommend standard solutions.
- Coordinate with Sales and Design teams; may assist with Engineering communication under supervision.
- Support the creation of documentation and quotations for standard product configurations.
- Manage CRM and ERP systems to process RFQs, track orders, and resolve basic discrepancies.
- Provide courteous and professional support to internal and external customers.
- Attend training and meetings as needed; occasional travel may be required.
- Perform other duties as assigned.
- Strong written and verbal communication skills
- Basic negotiation and conflict resolution abilities, with demonstrated interest in troubleshooting and problem-solving
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong mathematical, technical, and mechanical aptitude
- Self-starter with solid organizational skills and attention to detail
- Ability to learn technical concepts and apply them in customer-facing scenarios
- Comfortable working in a collaborative, cross-functional environment
- High School Diploma or equivalent
- Associate’s degree or equivalent experience
- Minimum 1 year of inside sales or customer service experience
- Required to wear PPE as needed
Benefits
In addition to our competitive compensation package, Roxtec is proud to offer a comprehensive suite of benefits designed to support the well-being and professional growth of our employees:
- 401(k) Plan with Company Contribution: Enjoy the advantage of immediate vesting.
- Comprehensive Health Coverage: Inclusive of Medical, Dental, and Vision Insurance.
- Income Protection: Benefit from Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
- Life Insurance: Company-paid coverage to provide added peace of mind.
- Paid Time Off: Includes holidays, vacation, and personal days, tailored to your position.
- Career Development Opportunities: We support your professional growth and advancement.
- Education and Tuition Reimbursement: Programs available to further your education.
- Flexible or Hybrid Schedules: Options available based on your position.
- Climate-Controlled Workspaces: Our warehouse, fabrication, and shop areas are climate-controlled to ensure a comfortable and safe environment year-round.
- Exciting Bonus Opportunities: This position is eligible for a bonus, calculated based on individual and company performance.
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
Roxtec is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, military/veteran status or other characteristics protected by law.
Physical Abilities
Physical Demands (reasonable accommodations may be made, if necessary):
Stand - Frequently
Walk - Frequently
Sit - Continuously
Climb – N/A
Crawl - N/A
Squat or Kneel - Occasionally
Bend - Occasionally
Fine Manipulation - Occasionally
Reach Outward - Occasionally
Reach Above Shoulder - Occasionally
Lift/Carry/Push/Pull up to 50 pounds - Occasionally
N/A (Not Applicable) - Activity is not applicable to this occupation
Occasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)
Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.