Learning Center Computer Assistant - Roxbury Community College

Department: Learning Center / Tutoring Services

Position Title: Learning Center Computer Assistant

Position Level: Level II - Intermediate

Developmental Focus: Apply & Contribute

Wage Tier: Level II

Primary Economic Mobility Pathway: Pathway 2 - Technology, Engineering & Smart Buildings

Secondary Economic Mobility Pathway: Pathway 6 - Liberal Arts, Communications & Creative Industries

Placement Type: Federal Work-Study

Location: On Campus - Building 3, 2nd Floor, Room 203

Number of Positions: 4

Recommended Hours: Weekday, on-campus coverage based on academic commitments and Learning Center needs

Maximum Hours: 18.5 hours per week

Supervisor: Josh Crary, Assistant Dean of Accessibility

Reporting Structure: Josh Crary, Assistant Dean of Accessibility, serves as the position supervisor.

Position Summary

The Learning Center Computer Assistant is an intermediate-level student support position serving the Learning Center Student Help Desk. The student assists peers, staff, and faculty with computer-lab navigation, basic technology support, tutor scheduling, Accessibility Services navigation, and front-desk customer service. Because the role helps other students navigate RCC systems and technology, applicants should have prior RCC student experience and demonstrated computer and customer-service skills.

Federal Work-Study Responsibilities

• Greet students and assist with basic computer-lab check-in and workstation use.
• Provide routine assistance with logging in, printing, scanning, Microsoft Office, MyRCC, and other approved student-facing technology.
• Assist students with locating tutoring schedules and approved campus-resource information.
• Maintain an orderly computer area and report technical or accessibility issues to staff.
• Track routine lab usage, supplies, and equipment information as assigned.
• Do not provide academic advising, accessibility determinations, tutoring beyond approved scope, or administrator-level technology support.

Federal Work-Study Eligibility

• Currently enrolled at Roxbury Community College for the 2026-2027 academic year.
• Have an active Federal Work-Study award and sufficient remaining FWS eligibility before beginning work.
• Maintain Satisfactory Academic Progress (SAP) in accordance with institutional and financial-aid requirements.
• Complete all required student-employment and payroll documentation before beginning work.
• Work only the approved FWS schedule and duties assigned by the designated RCC supervisor.

Required Qualifications

• Current RCC student eligible for Federal Work-Study.
• Minimum 2.7 GPA and completion of at least one semester at RCC.
• Must be in good judicial standing.
• Experience with computers, customer service, and diverse populations.
• Comfortable working with students of different learning styles and students with disabilities.
• Responsible, reliable, and able to maintain confidentiality.
• Strong communication and problem-solving skills.

Federal Work-Study Compliance Notes

• This FWS assignment is part-time, on-campus student employment and is contingent upon continued Federal Work-Study eligibility and available award funding.
• FWS students may perform only the duties identified for the FWS assignment and approved by the supervisor; Learn & Earn responsibilities are not interchangeable with FWS duties.
• Students and supervisors are responsible for monitoring scheduled hours so the student does not exceed the approved FWS award or institutional work-hour limits.
• Timesheets must accurately reflect hours actually worked and be approved by the designated supervisor through the College's approved timekeeping process.

Student Learning & Professional Development Outcomes

• Develop intermediate customer-service and peer-support skills.
• Gain practical experience with MyRCC, software navigation, printing, and basic technical troubleshooting.
• Develop tutor-scheduling and student-navigation skills.
• Strengthen computer literacy instruction, communication, problem-solving, and referral skills.
• Gain experience supporting diverse learners and working collaboratively with Learning Center and Accessibility Services staff.

Funding & Scheduling Structure

Four Learning Center Computer Assistant placements are authorized through Federal Work-Study. Students are assigned to weekday, on-campus Learning Center coverage and may work no more than 18.5 hours per week.

Supervision & Performance

The Learning Center Computer Assistant is trained and supervised day-to-day by Josh Crary, Assistant Dean of Accessibility. Josh Crary, Assistant Dean of Accessibility, provides additional oversight and monitors/approves timesheets. Students receive training on systems navigation, customer service, confidentiality, accessibility-related role boundaries, and escalation procedures.

Advancement

Strong performers may become candidates for future advanced technology-support, peer-leadership, tutoring, accessibility-support, student-success, or help-desk positions when available.