What are the responsibilities and job description for the Dental Treatment Coordinator position at Rowlett Smiles?
Job description:
Dental Front Desk - Treatment Coordinator
Are you a persuasive, relationship-driven professional who makes things happen? Do you love driving growth and thrive in a patient-focused environment? Do you have a passion for helping people improve their oral health by guiding them toward the treatment they need? If so, we want you to join our team!
We're an established, privately-owned, faith-based dental practice focused on patient care and outcomes - not a corporate chain or nameless mill. We're in an exciting growth chapter under new ownership, with a clear vision for what this practice can become. We need a Dental Front Desk – Treatment Coordinator who is highly skilled in patient communication, scheduling efficiency, dental insurance, and ensuring every patient receives the highest level of care.
This role is critical in helping patients understand the value of their dental care, overcoming scheduling obstacles, and ensuring they follow through with necessary treatment. Our team is committed to providing an outstanding patient experience in a supportive and professional environment.
Key Responsibilities:
- Build strong patient relationships and create a welcoming, positive experience
- Answer incoming calls and effectively handle new patient inquiries
- Present treatment plans in a way that encourages patient acceptance and understanding
- Overcome scheduling objections and educate patients on the importance of completing treatment
- Keep hygiene and doctor schedules full and ensure patients stay on track with their preventive care
- Process patient paperwork, oversee insurance process, and billing coordination
- Monitor emails and follow up on unscheduled treatment plans
- Maintain a deep understanding of dental procedures and terminology, including implants
What We Are Looking For:
- Previous dental front office experience is required
- Experience with Dentrix required
- Deep understanding of Dental Insurance – Verifications, estimates
- Excellent communication and sales skills – ability to guide patient decisions with professionalism and empathy
- Strong multitasking abilities – comfortable handling multiple priorities in a busy office
- Commitment to patient care – a passion for helping people achieve better oral health
What We Offer:
- Competitive pay with incentives based on performance
- 4-day workweek for a better work-life balance
- Paid sick leave, vacation, and holidays
- Dental benefits for you and your family
- Free uniform tops
- Supportive, team-oriented environment
How to Apply:
For immediate consideration, please submit your resume and cover letter.
Do not contact the office directly—all inquiries will be handled confidentially.
Pay: From $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Paid sick time
- Paid time off
- Retirement plan
- Uniform allowance
Work Location: In person
Salary : $25