What are the responsibilities and job description for the Customer Service Representative position at ROWE AUBURN?
JOIN A LEGEND. DRIVE THE FUTURE.
Now Hiring: Customer Service Representatives in our BDC Department
At Rowe Auburn, we’re not just moving metal — we’re moving people forward. As a family-owned and operated dealership representing Ford, Hyundai, Kia, and Volkswagen, we’ve been a cornerstone of the Auburn, Maine community for decades.
We believe in craftsmanship, customer care, and most of all — our team. At Rowe Ford Auburn, you’re not just a number — you’re family.
Responsibilities
- Manage large amounts of incoming and outgoing calls
- Schedule service appointments for our customer's vehicles
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team scheduling targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Computer proficient
- Data entry
- Scheduling
- Ability to multi-task, prioritize, and manage time effectively
- High school degree or equivalent
- Authorized to work in the U.S.
Why Work at Rowe Ford Auburn?
- Family-First Culture – Join a team where leadership is involved, invested, and truly values your contribution.
- Career Growth – We develop and promote from within. Your next step is here.
- Strong Compensation & Benefits – Competitive pay plans, 401(k), health insurance, paid time off, and paid training.
- Work-Life Balance – Closed Sundays, flexible scheduling, and managers who understand the importance of time off.
Benefits
- Medical Insurance
- Dental/Vision/Disability/Life Insurance
- 401K with Matching After 1 year
- Paid Time Off for Sick and Vacation
- Employee Discounts and Charge Account
- Monday - Friday Schedule with Rotating Saturdays
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Auburn, ME 04210 (Required)
Work Location: In person
Salary : $35,000 - $45,000