What are the responsibilities and job description for the Assistant Director of Online Faculty Success and Course Operations - Rowan Online position at Rowan University?
Schedule
Monday-Friday 8:00am-4:00pm
Salary
AFT 22 (Step 1 $67,027- Step 4 $77,083)
Work Environment
This position is based at Rowan Online’s dynamic and interactive team hub, located in downtown Glassboro, NJ. Our staff thrive in our contemporary collaborative workspace, intentionally designed to facilitate meaningful connections and innovative thinking. In addition to the synergistic work environment, this role is eligible to participate in Rowan's Flexible Work Arrangement (hybrid work) policy. To ensure exceptional support for our online learners, in-office and remote days follow a consistent pattern, with regular adjustments for strategic meetings and special events. This student-centered role occasionally requires evening and weekend hours, along with occasional local travel to provide diverse engagement opportunities with Rowan Online’s learning community.
What is the opportunity?
Rowan Online, part of Rowan University, is committed to expanding access, empowering students, and elevating the impact of high-quality digital education. We believe in fostering independence, curiosity, empathy, and leadership through flexible online pathways, meaningful engagement, and exceptional learning experiences. Working in close collaboration with the academic departments, faculty, and campus partners, this role supports the coordination and execution of course scheduling processes that ensure students have access to the courses they need to progress toward timely graduation, while also enabling faculty to effectively plan, deliver, and succeed in their teaching. This position plays a critical role in aligning course operations with both student demand and faculty capacity, contributing to a strong, sustainable online learning ecosystem. If you believe in the power of transformative online education, value collaboration, and are dedicated to supporting both student and faculty success, we invite you to join us in redefining what online learning can be.
What is in it for you?
You will have the opportunity to make a meaningful impact on both student access and faculty effectiveness within a growing online division of Rowan University. This role offers cross-functional collaboration with the Academic Office, faculty, and campus partners; leadership within course operations; and the ability to strengthen scheduling processes that directly support student retention, persistence, on-time graduation, and a positive faculty teaching experience. Eligible employees receive comprehensive NJ State health, dental, and retirement benefits; generous accrued time off and paid holidays; and tuition reimbursement for employees, spouses, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouses and dependents).
What will you be doing?
If you are passionate about supporting faculty, shaping online education, and contributing to student success, we want to hear from you!
Equal Employment Opportunity Statement
In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is AFT 22 (Step 1 $67,027 - Step 4 $77,083), with placement within the range determined by candidate's qualifications, professional experience, internal equity, and other factors.
For internal applicants, salary is determined per the Pay Adjustment formula (NJAC 4A:3-4.9 & 4.10)
For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).
For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/
Notes
Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.
Only completed online applications submitted on or before the posted deadline will be considered.
Rowan University is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Rowan University prohibits unlawful discrimination based on race, color, creed, gender, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by Rowan University. It is also our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Monday-Friday 8:00am-4:00pm
Salary
AFT 22 (Step 1 $67,027- Step 4 $77,083)
Work Environment
This position is based at Rowan Online’s dynamic and interactive team hub, located in downtown Glassboro, NJ. Our staff thrive in our contemporary collaborative workspace, intentionally designed to facilitate meaningful connections and innovative thinking. In addition to the synergistic work environment, this role is eligible to participate in Rowan's Flexible Work Arrangement (hybrid work) policy. To ensure exceptional support for our online learners, in-office and remote days follow a consistent pattern, with regular adjustments for strategic meetings and special events. This student-centered role occasionally requires evening and weekend hours, along with occasional local travel to provide diverse engagement opportunities with Rowan Online’s learning community.
What is the opportunity?
Rowan Online, part of Rowan University, is committed to expanding access, empowering students, and elevating the impact of high-quality digital education. We believe in fostering independence, curiosity, empathy, and leadership through flexible online pathways, meaningful engagement, and exceptional learning experiences. Working in close collaboration with the academic departments, faculty, and campus partners, this role supports the coordination and execution of course scheduling processes that ensure students have access to the courses they need to progress toward timely graduation, while also enabling faculty to effectively plan, deliver, and succeed in their teaching. This position plays a critical role in aligning course operations with both student demand and faculty capacity, contributing to a strong, sustainable online learning ecosystem. If you believe in the power of transformative online education, value collaboration, and are dedicated to supporting both student and faculty success, we invite you to join us in redefining what online learning can be.
What is in it for you?
You will have the opportunity to make a meaningful impact on both student access and faculty effectiveness within a growing online division of Rowan University. This role offers cross-functional collaboration with the Academic Office, faculty, and campus partners; leadership within course operations; and the ability to strengthen scheduling processes that directly support student retention, persistence, on-time graduation, and a positive faculty teaching experience. Eligible employees receive comprehensive NJ State health, dental, and retirement benefits; generous accrued time off and paid holidays; and tuition reimbursement for employees, spouses, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouses and dependents).
What will you be doing?
- Lead implementation and operation of course scheduling processes in collaboration with academic departments, prioritizing student needs, academic pathways, and faculty readiness.
- Create and manage term-based master schedules for Rowan Online, centrally supported, and guided pathway online courses in collaboration with the Academic Office and academic departments.
- Partner with faculty, the Academic Office, advising, and the Registrar’s Office to address scheduling barriers, instructional needs, and course delivery considerations.
- Ensure alignment with university, state, and accreditation standards in coordination with appropriate campus offices.
- Develop and refine workflows in partnership with Rowan Online, faculty, the Academic Office, and other administrative departments.
- Support student-centered and faculty-informed scheduling models that promote retention, graduation, and effective teaching experiences.
- Collaborate with advisors and faculty to anticipate scheduling needs, instructional capacity, and adjust offerings accordingly.
- Monitor enrollment patterns and faculty teaching assignments to support course availability, balance workloads, and accessibility.
- Prepare summaries and planning materials for leadership, faculty, and campus stakeholders.
- Lead adoption of process improvements based on best practices and coordination with peer institutions, with consideration for faculty experience.
- Oversee and coordinate day-to-day logistics by supporting Course Operations Specialists and managing Rowan Online, centrally supported, and guided pathway course scheduling.
- Represent Rowan Online in committees and working groups focused on scheduling, student success, and faculty support.
- Education: Bachelor’s degree from an accredited institution (Master’s preferred).
- Minimum of two (2) years of professional experience in academic scheduling, student support, enrollment management, or related higher education operations.
- Strong understanding of higher education scheduling systems and practices.
- Demonstrated ability to analyze data and apply findings to improve operations.
- Excellent communication and collaboration skills with faculty, staff, and administrators.
- Commitment to advancing equity, access, and student success through course operations.
- Successfully complete criminal clearance as required.
- Master’s degree in Higher Education Administration, Educational Leadership, or related field.
- Minimum of three (3) years of professional experience in academic scheduling, student support, enrollment management, or related higher education operations.
- Five or more years of progressive experience in academic scheduling, enrollment management, or student success operations.
- Experience leading a team in course operations, scheduling, or registration support.
- Expertise with course management systems, registration platforms, and scheduling tools (e.g., Banner, PeopleSoft, or similar).
- Proven ability to use data analytics to inform operational decision-making and improve student access.
- Experience designing and implementing student-centered scheduling models in online or hybrid learning environments.
- Strong project management skills, including developing processes, timelines, and monitoring outcomes.
- Demonstrated ability to collaborate effectively with academic departments, advising, and administrative offices.
- Knowledge of accreditation and regulatory requirements affecting course scheduling and delivery.
If you are passionate about supporting faculty, shaping online education, and contributing to student success, we want to hear from you!
Equal Employment Opportunity Statement
In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is AFT 22 (Step 1 $67,027 - Step 4 $77,083), with placement within the range determined by candidate's qualifications, professional experience, internal equity, and other factors.
For internal applicants, salary is determined per the Pay Adjustment formula (NJAC 4A:3-4.9 & 4.10)
For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).
For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/
Notes
Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.
Only completed online applications submitted on or before the posted deadline will be considered.
Rowan University is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Rowan University prohibits unlawful discrimination based on race, color, creed, gender, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by Rowan University. It is also our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Salary : $67,027