What are the responsibilities and job description for the Shelter Case Manager Supervisor position at Rowan Helping Ministries?
JOB DESCRIPTION
CLIENT SERVICES
CASE MANAGER SUPERVISOR
GENERAL RESPONSIBILITIES
The Case Manager Supervisor is responsible for supervision and management of the Case Managers within
Shelter Services. This is a full-time, exempt position that reports directly to the Director of Shelter Services.
This position is eligible for benefits.
The duties and responsibilities of this position require approximately 40-45 hours per week. The hours must
be flexible to meet the needs of the shelter guests.
SPECIFIC RESPONSIBILITIES
- Hire, train, and manage Case Managers.
- Be thoroughly knowledgeable of the Robertson-Stanback Center policies and procedures, all Eagles
- Be knowledgeable of community resources.
- Assist in creating operational efficiencies in conjunction with Director of Shelter Services.
- Coach and manage employee performance including performing evaluations for Case
- Obtain HMIS (Homeless Management Information System) license within 30 days.
- When needed, assist in conducting live initial intakes on all new Rowan County and transient
- When needed assist in entering/exiting shelter guests in HMIS.
- Create the Guest Registry and Turnover Log as needed.
- Audit guest files, logs, complete statistical information, and other paperwork as required.
- Ensure Coordinated Assessment (HART) is completed on all guests entering the Shelter.
- Manage services rendered to the shelter guests to ensure that the services provided comply with
- Keep track of statistics such as outcome measures for grant and reporting purposes while
housing.
- Ensure Case Managers complete all guest files, VA Contract Invoices, Corrective Action Plans
- When needed assist Case Managers with guests’ medication needs.
- Establish and maintain effective working relationships with volunteers, guests, staff, community
- Perform other related work duties as may be assigned by the Director of Shelter Services or
EDUCATION AND EXPERIENCE
Must be at least 21 years old, possess a master’s degree in social work or business administration, and at least
two years of experience in supervision/management, preferably with a non-profit or social services
organization.
ROWAN HELPING MINISTRIES | v0925
- Must be compassionate and able to work with diverse people and establish rapport with clients,
volunteers, and staff.
- Must be detail-oriented, organized, and be able to write legibly.
- Must be able to effectively communicate verbally and in writing.
- Must be able to demonstrate leadership and interpersonal skills and possess the ability to motivate a
- Must be a good listener.
- Must be friendly, understanding, empathetic, and possess a non-judgmental attitude.
- Must understand and demonstrate attitudes in keeping with Rowan Helping Ministries’ mission and
- Must be able to work well as part of a team.
- Must effectively analyze problems and identify alternative solutions.
- Able to work under pressure and meet deadlines.
- Able to adapt to a fast-paced environment.
- Demonstrate proficiency in using Microsoft Outlook, Word, Excel, and other applications as well.
- Possess telephone, copier, and facsimile/Fax machine skills.
- Be computer literate.
- Must possess a personal vehicle and have a valid North Carolina driver’s license.
GENERAL REQUIREMENTS
Should be able to stoop, lift up to 20 lbs. and consistently maneuver within the office area. This position will
work primarily indoors and may require repetitive motions and long periods of sitting. However, person
should be mobile to access various environments. Required to stand and walk but also must be able to sit and
talk or listen. Must be able to effectively communicate verbally and in writing.