What are the responsibilities and job description for the Membership Associate - East Rowan position at Rowan-Cabarrus YMCA?
General Function:
The membership associate position is a key role at the YMCA. Under the direction of the Membership Director and consistent with the Christian mission, the Membership Associate is responsible for providing excellent service for members and guests, maintaining member access control and handling member’s questions and concerns. In addition, the incumbent will answer the telephone, register and receipt payments, and perform other various clerical duties.
Know How:
Incumbent must pass YMCA background checks and successfully complete and maintain CPR/AED and First Aid certifications or the ability to acquire them within 30 days of employment. Incumbent must be proficient in internet based software and Microsoft Office programs.; be attentive to details; be able to work with and meet deadlines, take initiative to develop and provide information and controls necessary for efficient office operations; have excellent written and oral communication skills.; have excellent human relation skills; be able to take initiative in making decisions and solving problems in the areas of assigned responsibilities.; work independently with little supervision; have the ability to multi-task and take imitative to complete the necessary; be customer service oriented; and have the ability to represent the YMCA in a mature, responsible and professional manner.
Purpose & Objectives:
Each person is employed a as staff member because the administration feels he/she will conscientiously assist in the fulfillment of the YMCA’s mission in childcare by:
- Meet, greet and service members and guests of the YMCA.
- Provide information of facility services and programs through telephone and face-to-face interactions.
- Carry out tour process, including written and verbal communications
- Execute member sign-ups and program registrations
- Execute computer receipt transactions related to sign-ups and registrations
- Perform facility access control duties, card scanning and guest programs
- Perform routine copying duties to maintain adequate information
- Handle and solve member concerns
- Provide quality member service at all times
- Build relationships with members and guests
- Assist in daily operations as needed with ongoing programs
- Carry out other duties as assigned by supervisor or executive level leadership
- Attends staff meetings, trainings and special events as outlined upon hire date.
Effect on End Results
The YMCA and the undersigned, mutually accept that the above job description represents our agreement as to the job to be performed.