Extra House Attendant

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140 million transformation of all guest rooms and public spaces.  The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions.  The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin.

Overview

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Responsibilities

• Employees must be attentive, friendly, helpful and courteous to all guests, and colleagues.
• Walk assigned floor and remove trays, trash and/or linens and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette at all times when communicating.
• Practice safe work habits to ensure safety at all times.
• Buff marble floors daily according to hotel standards.
• Vacuum and shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Turn in all keys and assignment sheets to the Housekeeping office at end of shift.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Maintain cleanliness of linen rooms, storage closets and stairwells.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.
• Attend all hotel required meetings and trainings.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maintain confidentiality of information.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Salary : $15 - $140