What are the responsibilities and job description for the Customer Implementation & Success Manager position at Rovicare?
Company Description
Rovicare was founded to simplify care transitions in the integrated-care economy by providing innovative technology solutions for healthcare providers. These solutions drive measurable outcomes in discharge efficiency, patient satisfaction, readmissions, and partner performance.
For more information about Rovicare, visit www.rovicare.com
Role Description
This is a full-time on-site role located in Tempe, AZ for a Customer Implementation Manager at Rovicare. The Customer Implementation Manager will be responsible for day-to-day tasks related to analytical skills, business process improvement, training, customer service, and project management.
Implementation & Onboarding:
- Lead end-to-end onboarding for new clients, from kickoff to go-live
- Develop and execute tailored implementation plans based on customer needs
- Coordinate with internal teams (Product, Engineering, Sales) to ensure a seamless setup
- Train end-users on platform features, functionality, and best practices
Customer Success & Retention:
- Serve as the primary point of contact for your customers post-implementation
- Proactively monitor client health, usage, and engagement
- Provide ongoing support, including troubleshooting and strategic check-ins
- Identify opportunities to upsell or expand usage based on client goals
- Manage renewals and ensure high retention and satisfaction
Process Improvement & Feedback:
- Document customer feedback and work with Product to inform roadmap decisions
- Contribute to internal knowledge bases and onboarding materials
- Identify opportunities to optimize implementation and customer success processes
Requirements:
- 5 years' experience in SaaS implementation, onboarding, or customer success
- Excellent communication and project management skills
- Comfort working with various customer stakeholders (technical and non-technical)
- Ability to translate customer needs into actionable solutions
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and support platforms (e.g., Zendesk, Intercom)
- Experience with onboarding tools or project management platforms is a plus
What We Offer:
- Competitive salary and benefits
- Ownership opportunity in the company
- A collaborative and inclusive team culture
- Career growth opportunities
