Business Analyst - Operations Analytics

Who we are: 

At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.

Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.

We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.

Want to make an impact? Join our pack and come work (and play!) with us.

This is a Hybrid role, in office Monday and Thursday in our Seattle HQ

Who we're looking for:

We are seeking a Business Analyst to partner closely with Rover’s Trust and Safety Leadership team, driving initiatives that make Rover a safer community for pet parents and sitters. This is a high-visibility role where you will collaborate directly with a diverse set of stakeholders to define, measure, and improve the success of the T&S program. You will be responsible for conducting in-depth analysis of new and developing business trends, which includes proactively identifying issues and then developing and proposing actionable solutions. Another key component of this position will be ownership of analytics support and strategy for Rover’s account safety and fraud mitigation program. This role requires a unique skillset: the ideal candidate must be comfortable translating ambiguous business problems into crisp requirements, and then using those to build creative data products that meet niche business needs.

• Strategic Planning & Measurement: Partner with Trust and Safety leadership to define the strategy for measuring program health and operational performance, including establishing comprehensive metrics, developing crisp reporting, and setting up monitoring rhythms.
• Performance Analysis: Conduct in-depth analysis of key Trust and Safety operational metrics to identify emerging trends and opportunities, which will inform deeper research and analytical efforts.
• Executive Communication: Develop and present crisp narratives resulting from analytics findings and investigations to senior Operations leaders, focusing on both identified problems and proposed solutions.
• Fraud Mitigation: Collaborate with Account Safety leadership to measure program performance and proactively identify and mitigate fraud trends on the Rover platform.
• Thought Partnership: Serve as a strategic partner and advisor to business leaders, making data-driven recommendations on investments and optimization strategies within Trust and Safety.
• Data Infrastructure Support: Support the construction and maintenance of our core reporting abstractions (built in dbt).

• At least 4 years experience working cross-functionally with complex datasets to support organizational decision making.  
• Excellent verbal and written communication skills. Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way.
• You are extremely comfortable with receiving stakeholder questions and independently translating them into clear, actionable analytical problems to solve, all with relative autonomy.
• You have hands-on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualization tools (e.g., Mode, Looker, Periscope, Tableau, etc.)
• Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists

• Masters degree in a quantitative field OR on the job experience with applied statistics.
• Ability to code in Python/R is a plus
• Hands-on experience working with customer service tool data sets (e.g., Zendesk)
• Hands-on experience running A/B tests and experiment design 

• Competitive compensation
• 401k
• Flexible PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Commuter benefits
• Bring your dog to work (and unlimited puppy time)
• Pet benefits, including $1,000 toward bringing home a new dog or cat
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly 
• Regular team activities performed in person and virtually

• In the greater Seattle area the first year salary range is $108,694 -$136,046. Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees. 
• The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills and abilities as demonstrated in the interview and hiring process.

At Rover, we’re driven by seeing our people succeed and grow, while doing our jobs better than ever before. We believe the best business outcomes come from a diverse set of perspectives and we’re committed to promoting an inclusive, inventive, and fun environment with amazing employees. We welcome and encourage applicants from all backgrounds to apply. 

Rover is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, military or veteran status, sex, pregnancy, gender identity or expression, sexual orientation, marital or partnership status, genetic predisposition, or any other protected status in accordance with applicable federal, state and local laws.

We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary : $108,694 - $136,046