General Sales Manager

Seeking a General Sales Manager for our automotive family

Up to $150,000 a year

POSITION SUMMARY: The General Sales Manager is responsible for managing the vehicle sales department in a professional manner that is consistent with Route 24 Auto Group’s core philosophies, principles, and values.  

The General Sales Manager will be held accountable to: 

1. Achieve maximum results in sales volume, gross profit, customer satisfaction, and employee productivity by using motivational leadership and effective administration to create an environment of high productivity. 
2. Effectively assemble, motivate, train, mentor and provide leadership to a team of associates that embraces Route 24 Auto group’s mission and core values.
3. Create a collaborative team-oriented culture that maximizes everyone’s potential.
4. Ensure that all company policies, procedures, programs, and strategies are followed and executed effectively.
5. Implement effectively all the duties, responsibilities, and requirements outlined in this job description.
6. Set a professional standard that always reflects favorably on Route 24 Auto Group.
7. Maximize the revenue generation and profitability of the sales team.  
8. Report any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees to management
9. Conduct yourself professionally while in the workplace
10. Treat each customer and co-worker with kindness and respect
11. Other tasks as assigned

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

In conjunction with the General Manager, the General Sales Manager is responsible for the following duties and tasks: 

• Sales Management:
  • Ensures adherence to The Company’s sales process
  • Supervises sales department staff, paying special attention to the flow of customers in the showroom, phone and internet inquiries, and appointments
• Ensure prospects receive proper greeting, negotiation interaction, and exit consultation by salespersons and sales managers
• Monitor CRM reporting to ensure sales department is operating within the key metrics for closing ratios, timely lead-handling, and accurate CRM prospect accounting 
• Execute sales process to achieve gross profit levels that are consistent with market conditions and forecasts
• Establish procedures to ensure positive customer experiences and online reviews 
• Handle customer complaints in a timely fashion  
• Conduct daily save-a-deal meetings to maximize revenue.
• Prepare monthly vehicle specials and updates marketing materials as necessary

• Employee Management:
  • Assists GM with scheduling of sales consultants, sales managers, business managers, and support staff
  • Hires, trains, motivates and evaluates staff on a regular basis 
  • Ensures that salespeople are trained 1-on-1 with management on a daily basis
  • Reviews all commission sheets, productivity reports, salesperson monthly forecasts, and profit performance with the salespeople, business managers, and BDC personnel
  • Ensures that employees are always conducting themselves in a professional manner and discipline staff when appropriate
  • Guarantees new hires complete paperwork and orientation prior to start date so computers and phones are active
• Asset Management:
  • Maintains proper supply of new and used vehicles by accurately forecasting future supply and demand
  • Maintains system to maximize new vehicle allocation and foster positive relationship with manufacturer for discretionary vehicles
  • Maintains process for accurate and timely new vehicle sale reporting to ensure collection of all applicable rebates, manufacturer monies and to timely identify any unwinds
  • Maintains a used vehicle acquisition system that employs a quick turn-around, quality repair, and reconditioning process for designated used vehicle inventory 
• Maintains internal control over new and used vehicle inventory to prevent theft, vandalism and lot damage and ensures that facility is locked and secure
• Adheres to Company used vehicle marketing and sales procedures, including proper pricing, markdowns, pictures, comments, and display
• Complies with Company vehicle wholesale procedures to ensure timely liquidation of inventory
• Follows Company standards for inventory appearance, condition of showroom and display areas, and snow removal
• Monitors contracts in transit, rebates, and customer receivable schedules daily
• Accounts for all dealer plates, keys, titles, certificates of origin, and sales paperwork, including needs discovery sheets, customer information, and registry paperwork 

REQUIREMENTS: 

• Maintains professional growth and development through self-directed learning activities and involvement in professional organizations
• Encourages a high work ethic by demonstrating appropriate and acceptable behavioral skills 
• Completes assigned tasks promptly
• Processes all paperwork for Human Resources in a timely manner
• Always maintains professional appearance and demeanor to include work areas
• Executes both effective verbal and written communication 
• Meets deadlines, prioritizes assignments, and multi-tasks under pressure
• Is proficient in Microsoft Office (including Word, Excel, and Outlook) and has working knowledge of sales-related computer programs

Qualifications

• 3 Years of automotive sales manager experience
• GMC experience a plus
• Strong teamwork skills
• Effective communication skills
• Willing to submit to a pre-employment screening and background check
• Must have a valid driver's license with a clean record

What We Offer

• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Growth Opportunities
• Paid Training
• Discounts on products and services

SUPERVISOR: General Manager 

POSITIONS SUPERVISED: Sales and F&I Department 

Rev 06-2022 

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this job description is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc.).