What are the responsibilities and job description for the Experienced Service Advisor position at Route 128 Honda?
At Route 128 Honda, we're building something special. Under new management, we're creating a culture that is family-focused, performance-driven, and committed to helping our employees achieve long-term success.
We're looking for an experienced Service Advisor who thrives in a fast-paced environment, enjoys helping customers, and is motivated by earning potential and career growth. If you're a professional who takes pride in delivering exceptional customer experiences while maximizing service sales, we want to speak with you.
Why Route 128 Honda?- Weekly commission-based pay
- Customer Satisfaction (NPS) bonuses
- Monthly performance incentives and spiffs
- Medical, Dental & Vision Insurance
- Life Insurance, Short-Term & Long-Term Disability
- Company-matched 401(k)
- Paid Vacation, Sick, and Personal Time Off
- Employee vehicle purchase program
- Employee discounts on parts and service
- Ongoing training and manufacturer development programs
- Clear path for advancement and promotion from within
- Supportive leadership team and positive work environment
- Locally Owned and Operated
- Closed Sundays
As a Service Advisor, you will be the primary point of contact for customers throughout their service experience.
Responsibilities include:
- Greet customers promptly and perform comprehensive vehicle walk-arounds using dealership technology.
- Create repair orders and accurately document customer concerns using CDK.
- Review maintenance recommendations, recalls, service campaigns, and previously declined services.
- Utilize myKarma to communicate with customers and drive retention efforts.
- Provide regular updates to customers through phone, text, and email.
- Present maintenance and repair recommendations professionally and confidently.
- Monitor repair progress to ensure timely completion and customer satisfaction.
- Coordinate with technicians and parts personnel to facilitate efficient repairs.
- Process warranty and extended warranty claims as needed.
- Document declined repairs and create follow-up opportunities.
- Educate customers on the importance of preventative maintenance.
- Consistently achieve sales goals, customer retention objectives, and CSI and NPS targets.
- Minimum 3 years of Automotive Service Advisor experience required.
- Previous experience using CDK required.
- Experience with myKarma preferred.
- Strong sales ability and customer relationship skills.
- Excellent communication and follow-up skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Professional appearance and positive attitude.
- Valid driver's license and clean driving record.
If you're an experienced Service Advisor looking for a dealership that values your contributions, rewards performance, and provides opportunities for advancement, apply today and join the team at Route 128 Honda.
Route 128 Honda is an Equal Opportunity Employer and welcomes candidates from all backgrounds to apply.