What are the responsibilities and job description for the Customer Service Representative position at Roura Material Handling?
Company Description
Roura Material Handling is the original producer of the Self-Dumping Hopper and has been a leader in the hopper manufacturing industry since 1915. The company offers over 50 standard models and sizes, including durable, rugged, heavy-duty, and extra-large hoppers with capacities up to 10 cubic yards and loads up to 10,000 pounds. Roura also provides a wide range of optional equipment and specialty products such as Rotator Boxes and De-watering, Open Side, Recycling, and Dross hoppers. With a strong focus on product development and customization, Roura works closely with customers to design solutions that meet specific material handling needs.
Role Description
The Customer Service Representative is a full-time, on-site role based in Holly Springs, MS. In this position, the representative responds to customer inquiries via phone, email, and other channels, providing accurate information about products, orders, and services. Daily responsibilities include processing orders, tracking shipments, resolving issues, and coordinating with internal teams such as sales, production, and logistics to ensure timely and effective service. The role also involves maintaining customer records, following up on open requests, and supporting continuous improvement in customer service processes. The representative is expected to deliver a positive, professional customer experience while upholding Roura’s service and quality standards.
Qualifications
- Prior experience as a Customer Service Representative or in a similar customer-facing role in manufacturing, logistics, or related industries is preferred.
- Strong communication skills, both verbal and written, with the ability to explain technical product information clearly.
- Ability to work on-site full time in Holly Springs, MS, and collaborate effectively with cross-functional teams.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities.
- High school diploma or equivalent required; additional education or training in business, communications, or customer service is a plus.