What are the responsibilities and job description for the Contact Center Outbound Call Agent position at Roundstone Professional Services Group?
Ready to turn conversations into opportunities?
We are looking for high-energy, tech-savvy individuals to join our Outbound Conversion Team. In this role, you aren’t just making calls, you are the driving force behind our growth, helping new and returning customers access the financial solutions they need.
If you have a "golden" phone voice, thrive in a fast-paced environment, and enjoy hitting daily goals, we want to talk to you!
What You’ll Do
As an Outbound Conversion Agent, you will be the voice of our company. Your day-to-day will include:
- Making customer service focused outbound calls.
- Engaging in meaningful conversations, practicing active listening, and addressing customer inquiries with empathy and professionalism.
- Meet and exceed daily call quotas.
- Navigating multiple software systems to maintain accurate, detailed customer records and complete electronic documentation.
What We’re Looking For
- Excellent phone etiquette and a clear, friendly, helpful approach.
- Effectively manage multiple tasks and solve problems while maintaining emotional control under stress.
- Motivated by meeting or exceeding performance metrics and daily call quotas.
- Comfortable working in a fast-paced contact center environment, sitting for extended periods using a computer and headset.
- Take pride in ensuring compliance with regulations and maintaining strict customer confidentiality.
Benefits & Perks
We value our team members and offer a comprehensive benefits package to support your well-being and future:
- Health, Dental, & Vision Insurance: Full coverage options for you and your family.
- 401(k) with Matching: We invest in your retirement as you invest in our growth.
- Paid Time Off (PTO): Recharging is important, enjoy paid time away from the desk.
Apply today by visiting the following site to complete our application:
https://www.roundstonepsg.com
If you’re someone who can turn a simple phone call into a great customer experience, we
want to hear from you.
Schedule: Monday – Friday Availability to work 10:00 AM – 7:00 PM
Pay: $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Are you available to work a M-F 10:00 AM - 7:00 PM Shift?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $18