Insurance Claim Manager

The Insurance Claim Manager is responsible for RoundPoint’s insurance claim pipeline, ensuring properties are rebuilt after insured loss events, RoundPoint’s written Insurance Claims communications and customer tools, and monitoring/reporting on weather events that could cause insurable losses or loan delinquencies. The Manager oversees a team of specialists who approve disbursements, receive and process documents, review repair plans, schedule property inspections, and monitor insurance claims to completion. The Manager will build and maintain a quality monitoring program that ensures specialists process claims in adherence to applicable policies and procedures. The Manager is expected to find innovative ways to improve quality testing and claims processes.

The Insurance Claim Manager reports to the AVP, Escrow Procurement and Disbursement. The Manager is expected to develop and maintain key relationships with internal stakeholders (particularly RoundPoint’s Insurance and Default Contact Center teams), external vendors, and clients. The Manager must motivate, coach, improve specialist performance, and drive employee engagement amongst the Escrow team.

Responsibilities

• Ensure claims flowing through the pipeline are processed within established SLAs and standards
• Coach and motivate the team to drive performance
• Detect process deviation; fine-tune detection mechanisms to improve precision
• Detect and report production and quality trends to management; recommend changes based on trends
• Monitor and report weather events that could impact claim pipelines and loan delinquencies
• Prepare responses to internal and external audits and QC examinations
• Prepare audit responses are cogent, stylistically appropriate, and accurate
• Track and report on testing, audit findings, remediation action plans, and improvement projects
• Execute additional duties/projects, as assigned
• Incumbent will be responsible for meeting RoundPoint’s commitment to compliance
  
  

Qualifications

Required:

• Bachelor's degree
• 3-5 years’ experience in the mortgage industry
• 3-5 years’ experience leading a team
• Strong financial controls background
• Proven track record both developing processes and detecting when processes are not followed
• Thorough knowledge of regulations and guidelines pertaining to Escrow and Special Loans, including but not limited to: CFPB Servicing Rules, RESPA, HPA, Biggert-Waters, SCRA, and GSE servicing requirements
• Proficient with Microsoft Office suite
• Practical experience with BKFS
• Excellent verbal and written communication skills, with ability to effectively interface with external clients and internal business partners
  
  

Desired

• Experience with Microsoft SQL
• Experience managing Escrow processes (e.g., tax, insurance, mortgage insurance)
• Certification from the Mortgage Bankers Association or other related professional organizations
• 5-7 years of related mortgage servicing experience
• Experience communicating with regulators, auditors, and financial examiners
  
  

Physical Demands & Working Conditions

Duties

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
  
  

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort Mill, SC
• Coppell, TX
  
  

Employee Status

• Regular
  
  

Travel

• No