Field Operations Facilities Specialist

Description

About Us

At Roundhouse, our mission is simple yet powerful: “Putting humanity into housing.” Founded in 2008, we are a rapidly growing developer and manager of diverse real estate projects, now operating in four states with more than 10,000 multifamily units and over $2B of assets under management.

Our core values – Elevating the Built Environment, Pioneering Spirit, Belonging, and Future-Focused – guide how we approach every project and decision.

We challenge the status quo by identifying emerging markets and trends that improve the lives of our residents and deliver strong results to our partners. We take a long-term view that prioritizes community building and cultivates pride in the places we build and cities we inhabit.

Our culture is what makes Roundhouse unique. The qualities we share shape how we support each other and the experience we create for every resident:

• One Team – We put people first, work with humility, and celebrate wins together.
• Self-Starter – We take initiative, own outcomes, and push ideas forward with energy and purpose.
• Forward Thinker – We stay curious, embrace change, and explore better ways to serve our residents and partners.
• Commitment to Excellence – We set high standards, double-check details, and take pride in doing the work right.

If you want to make a positive impact, thrive in a collaborative and fast-moving environment, and join a team that strives to improve every life we touch, we want to meet you.

About the Role

The Field Operations Facilities Specialist is a top-performing leader deployed to support properties during transitions, staffing gaps, or periods of operational need. In this role, they are responsible for overseeing the maintenance and repair of the property, managing onsite maintenance teams including technicians, groundskeepers, and housekeepers and ensuring that all work is performed safely, efficiently, and in accordance with company standards and procedures. 

As part of the broader Field Operations Team, they may also assist with onboarding new maintenance hires, supporting lease-ups, conducting operational audits, providing one-on-one training to elevate team performance, and stepping in during peak periods to stabilize site operations and ensure continuity of service.

Primary Responsibilities

• Lead property transitions and takeovers by establishing maintenance operations, inspecting vendor readiness, and setting the stage for a successful launch that meets Roundhouse standards and expectations of excellence.
• Provide interim leadership at properties with open Maintenance Supervisor positions to ensure operational continuity.
• Support underperforming properties by identifying root causes of maintenance issues and implementing corrective plans in collaboration with the Regional Manager.
• Deliver one-on-one coaching and technical training to underperforming maintenance team members, focused on improving performance, safety, and efficiency.
• Serve as a field mentor and culture carrier for the broader Roundhouse maintenance team, modeling best practices, Core Values, and Team Norms.
• Provide on-site leadership and operational support by leading on-site facilities management including vendor relations, inspection requirements, resident and team communication, unit turn management, and leading groundskeeping efforts. 
• Oversee all capital projects and renovation schedules as needed. 
• Ensure full and proficient use of community software tools and systems, in line with Roundhouse policies and operational standards.
• Participate in the on-call emergency response rotation and assist with seasonal responsibilities such as snow removal as needed.
• Provide community-level recommendations to improve property performance and efficiency. 
• Provide portfolio-wide recommendations by analyzing performance trends, identifying operational gaps, and implementing best practices to drive efficiency, consistency, and long-term excellence across all properties
• Collaborate with cross-functional teams to standardize processes, optimize resource allocation, and enhance overall operational effectiveness.
• Ensure that your community is adhering to city, state, and federal Fair Housing laws, and relevant city and state laws regarding maintenance operations.
• Ensure compliance with all safety procedures, including those outlined in the Employee Handbook, SOPs, and equipment safety guidelines.
• Maintain a professional demeanor and always represent Roundhouse in a positive and respectful manner.
• Perform other related duties as assigned, in compliance with applicable laws and consistent with the essential functions of the role.

Requirements

• Ability to travel up to 75% of the time based on portfolio needs.
• At least two years of supervisory experience.
• A minimum of one-year of Maintenance Supervisor experience with Roundhouse strongly preferred.
• At least three years of experience in multifamily property maintenance strongly preferred.
• Excellent time management skills and ability to prioritize work.
• Basic computer skills, including proficiency in Microsoft Office and property management software.
• Strong knowledge of plumbing, electrical, HVAC, CPO, and carpentry systems is highly preferred.
• Valid driver’s license and reliable transportation required.
• Excellent communication, interpersonal, and problem-solving skills.
• Customer service oriented, with a high level of professionalism and integrity.

Physical Requirements

• Must be able to lift and carry up to 50 pounds.
• Must be able to stand, walk, and climb ladders for extended periods of time.
• Must be able to work in outdoor environments in all weather conditions.

Compensation, Benefits and Employee Perks

This is a full-time position with competitive pay, comprehensive benefits, and unique perks designed to support our team’s well-being, growth, and sense of community.

Health & Wellness

• Medical, including a zero-cost employee plan
• Dental and vision coverage
• Mental wellness program
• Gym membership stipend

Financial Security

• 401(k) with employer match
• Company-paid life insurance
• Short-term and long-term disability coverage options
• Annual discretionary bonus

Lifestyle & Culture

• Paid time off (PTO) and 9 company-paid holidays
• Paid maternity and parental leave
• Employee housing discount
• Cell phone stipend
• Alternative transportation allowance
• Monthly coffee coupon
• Perks at Work program

Recognition & Growth

• Professional development support
• Peer recognition program
• Years of service awards
• Infinite possibilities program 

Roundhouse is an equal-opportunity employer and welcomes candidates from all backgrounds and experience to apply.