Live Chat Support Agent

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your communication skills and empathy will directly impact patient satisfaction and care experience. In this fast-paced role, you will serve as a vital link between patients, families, and healthcare professionals by providing timely, accurate, and compassionate support through live chat.

This position offers a unique opportunity to contribute to improving healthcare accessibility and service quality while working in a collaborative and supportive environment.

• Deliver prompt and professional live chat assistance to patients, visitors, and healthcare staff.
• Resolve inquiries related to appointments, medical services, billing, and general hospital information.
• Ensure clear communication and maintain patient confidentiality in compliance with healthcare regulations.
• Collaborate with internal departments to escalate and resolve complex issues efficiently.

• Respond to live chat inquiries in a courteous, accurate, and timely manner.
• Provide detailed information about hospital services, policies, and procedures.
• Assist patients with appointment scheduling and follow-up coordination.
• Document interactions and update patient records as necessary.
• Identify and escalate urgent or sensitive issues to appropriate healthcare personnel.
• Maintain up-to-date knowledge of hospital offerings, changes, and healthcare compliance standards.
• Contribute to continuous improvement by providing feedback on common patient concerns and system enhancements.

• High school diploma or equivalent; associate or bachelor’s degree in healthcare, communications, or related field preferred.
• Proven experience in customer service, preferably in healthcare or a related industry.
• Strong written communication skills with exceptional attention to detail.
• Ability to handle sensitive information with discretion and professionalism.
• Familiarity with electronic health records (EHR) systems and live chat platforms is a plus.
• Excellent problem-solving skills and the ability to multitask in a dynamic environment.
• Empathy, patience, and a commitment to delivering outstanding patient experience.