What are the responsibilities and job description for the DIRECTOR OF GOLF position at ROUND HILL COUNTRY CLUB?
Job Details
POSITION OVERVIEW
DIRECTOR OF GOLF AT ROUND HILL COUNTRY CLUB
Round Hill Country Club is seeking an experienced, seasoned PGA/LPGA professional to become their new Director of Golf. Round Hill Country Club is an exclusive private, Member-owned, for-profit, full-service country club. This is an amazing opportunity to be part of an elite, nationally recognized club with a very mature and active golf operation in one of the country’s top golf markets.
The new Director of Golf should be the ultimate professional in all aspects and will be responsible for continuing the extremely high culture and service standards the club is known for. Anticipating and exceeding the expectations of both the Club’s Members and guests is a steadfast requirement for success. The new Director of Golf must ensure that the overall goals of both the golf department and the Club are being met with a collaborative and proactive leadership style. This individual will be extremely visible and approachable, have a track record of successfully mentoring his/her staff, and approach their duties every day with a servant's heart and empathy-driven demeanor.
ABOUT ROUND HILL COUNTRY CLUB
Round Hill Country Club was originally founded in 1959 as a combination golf course and luxury housing community. The Course was opened in the fall of 1960, followed by the Clubhouse, Tennis Facility and Pool in 1961.
In August of 1996, Round Hill Country Club opened our 48,000 square foot Clubhouse - the ultimate setting to entertain family, guests and clients. The Clubhouse was renovated in 2017-2018, transforming the already fabulous facilities into resort level amenities.
The dining areas were reimagined with more outdoor and casual dining options, and the lounge areas were upgraded and expanded. The Fitness Center grew with the addition of a studio for classes and Personal Training, and many new cardio machines were added.
A recent renovation has transformed our Clubhouse and other amenities to resort-level quality. Our 2021 solar-energy infrastructure has added “green” technology and other features as part of our continuing commitment to evolve the Member experience.
ROUND HILL COUNTRY CLUB MISSION STATEMENT
Round Hill Country Club is a premier country club dedicated to and recognized for providing its Members, their Families and Guests with an exception experience.
ROUND HILL COUNTRY CLUB BY THE NUMBERS:
Approximately 1325 members in all categories $105,000 Initiation Fee
$16,296 Annual Dues
$456K Approximate Hard Goods Volume (Golf)
$404K Approximate Soft Goods Volume (Golf)
$1.1M Approximate Gross Payroll (Golf Shop Operations) $170k Approximate Instruction Volume
48,000 Approximate Annual Rounds of Golf 35 Employees Golf Operations
300 Full-Time Club Employees
9 Board Members ǀ 3-year term
60 Average age of members
Club Accounting and POS systems are Club Essential
ROUND HILL COUNTRY CLUB WEBSITE: www.rhcountryclub.com
POSITION OVERVIEW
The Director of Golf at Round Hill is the “golf ambassador” of the Club. This seasoned professional manages, supervises, and oversees the Club’s entire golf operation to provide the highest standards of excellence for both Member and guest enjoyment, as well as plans and coordinates a golf program that is respected and enjoyed by the Membership. The Director of Golf manages the Golf Pro Shop and related services to meet the needs of the Members in a manner consistent with the Club’s vision and philosophy. The position requires proper communication between departments, maintaining excellent relationships with suppliers, and keeping Members satisfied and well-informed. The Director of Golf reports to the General Manager. While building relationships with every constituency within the Round Hill membership, the DOG is someone who needs to have his or her finger on the pulse of all operations besides golf.
This professional is responsible for ensuring that these operations are consistently managed and run with an especially strong Member and guest focus, and to be highly visible and interactive, leading this operation with enthusiasm and engagement commensurate with the strong golf-centric culture at the Club. This includes all “touch point” areas of outside operations, range and practice areas, shop services, merchandising of the golf shop, and tournament and activity play, among others, as well as being sincerely cooperative and interactive with the clubhouse operation and golf course maintenance, with whom he/she regularly interacts. The Director of Golf is expected to provide motivated and passionate leadership to his/her team, and fellow management team members, relative to key golf events and activities programming. Keeping the golf program “fresh,” “innovative” and “relevant” are critical expectations of the new Director of Golf. The need to ensure that all elements of the golf experience are “fun,” “relaxed” and “organized” is critical, as is the need for someone to ensure that all Members are enthused about the program and their involvement.
Additionally, the DOG will oversee the teaching & coaching programs at Round Hill including providing golf lessons and clinics tailored to various skill levels including all junior golf programs, engaging members and guests alike, while generating enthusiasm through regular on-course interaction. This role also involves designing and leading golf clinics and organizing professional development and training programs to enhance the skills and service standards of the team.
The Director of Golf is the ‘face’ of golf at the Club and must be the proactive ambassador of hospitality, committed to service excellence for both Members and guests and ensuring that his/her team---from bag and range attendants, pro shop and assistant professionals---consistently understands and delivers this commitment. The golf experience is one of the strongest elements of Member retention and satisfaction at Round Hill Country Club, and as such needs a Director of Golf who is highly visible and approachable, understanding and communicating expectations to necessary constituencies.
While the Club is looking for the “consummate golf professional” in all aspects of competencies and experiences, the successful next DOG will be a “generalist,” excelling as a player, instructor, merchandiser, innovator, tournament host, and marketer, but above all, a great communicator!
ADDITIONAL RESPONSIBILITIES OF THE NEW DIRECTOR OF GOLF
Collects, handles charging fees for golf-related activities, and keeps accurate records. Consults with the Superintendent about golf course and practice range operations.
Cooperates with the Superintendent about maintenance issues that affect the playability of the golf course. Supervise and manage the tee sheet and staff governing the start of and pace of play & attends staff,
management, golf committee, and other applicable meetings.
Maintain a close working relationship and meet regularly with the General Manager.
Able to develop a training and “onboarding” plan for new and existing staff members so that everyone knows what is expected of them and how to deliver upon that goal.
Maintains records relating to player and guest rounds and other statistics.
Select, supervise, train, motivate, and evaluate a high-performance golf department staff including professionals, merchandising, and outside golf operations personnel.
Develop and build a golf operations team with a strong focus on mentorship and growth. Plays golf with members of all skill levels to generate enthusiasm.
Organizes and conducts club tournaments and related events for both WGA and MGA Interprets and enforces club policies, rules, and regulations.
Full responsibility for the Golf Shop inventory and success of the merchandising program. Attends all staff, management, golf committee, and other applicable meetings.
Maintains records relating to player and guest rounds and other statistics.
Schedules staff hours to assure that members are fully served and that labor costs are maintained.
Attends national and sectional PGA conferences/meetings, and educational and professional shows to encourage development and enhance the quality and image of the club.
Represents the club in area professional events including local, state, or national events with the approval of the General Manager.
Always set an example and ensure all staff adhere to the vision and core values of Round Hill Country Club.
Secure high levels of membership satisfaction with a positive, respectful, inclusive, interactive, and highly VISIBLE presence.
CANDIDATE QUALIFICATIONS
A golf professional who recognizes what a premier member and guest golf experience means, and is able to continually evaluate, enhance, and direct others to achieve that vision and deliver service in a positive, energized, and intuitive manner.
A team builder who has a history of attracting, developing, and retaining a high-performance golf staff, and ensuring that they consistently meet well-defined service standards.
A natural leader who brings out the very best in those around him/her by setting clear goals and expectations and providing consistent feedback and support.
A minimum of 5 years of experience in a similar, private, well-respected, member-owned club with a verifiably great reputation in golf operations. Experience as a Head Professional/Director of Golf is very desirable. Knowledgeable in “best practices” in top-performing and high member satisfaction golf operations around the country.
Good communication skills both written and verbal are a must to promote the game and manage the operation across all constituencies of the Club.
A confident, diplomatic, and competent professional who is a ‘doer’ and take-charge person, who also recognizes the importance of accountability.
A proven leader with a diverse skills and competencies base, encompassing a multitude of critical areas necessary for success, including but not limited to staff development, organizational skills, management and coaching, merchandising expertise, vendor relationships, caddy programs, strong written and verbal communication skills, interpersonal skills, drive, integrity, and respectful diplomacy.
Financially astute with fiscal operations and budget development, regarding typical golf operations and merchandising issues. He/she is aware of critical benchmarking and financial metrics that lead to proactive responses to trending curves.
A personable individual with a sense of humor and style that is commensurately appropriate to the culture and expectations of a relaxed but respectful membership group and team of associates.
A high level of golf-playing ability and true enjoyment of the game.
A strong golf community network nationally with top clubs and professionals
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
Preferred Bachelor’s Degree in Business Administration or Golf Management, but not required.
In lieu of the degree, substantial golf professional and private club experience will be considered.
A PGA/LPGA certification with a minimum of 5 years of Head Professional or Director of Golf experience in a like or similar type of facility is required.
SALARY AND BENEFITS
The salary range is $175,000 to $200,000 annually and commensurate with qualifications and experience. The Club offers an excellent benefits package. Health & Welfare is 100% employer paid. Additionally, there will be a significant incentive for the golf shop's success.
Prepare a thoughtful cover letter addressed to Round Hill Country Club General Manager/COO, Greg Gonsalves and Human Resource Director, Christine Lindgren and send to g.gonsalves@roundhillcc.org and clindgren@roundhillcc.org. Clearly articulate your alignment with this role and why you want to be considered for this position at this stage of your career, and why Round Hill Country Club and the Alamo area will be beneficial to you, your family, your career, and the Club if selected.
You must apply for this role as soon as possible but no later than Tuesday, November 26 of 2024. Candidate selections will occur early-December, with the first Interviews expected in mid-December early January and the second interviews a short time later. The new candidate should assume his/her role by February 1, 2025.
The Director of Golf at Round Hill is the “golf ambassador” of the Club. This seasoned professional manages, supervises, and oversees the Club’s entire golf operation to provide the highest standards of excellence for both Member and guest enjoyment, as well as plans and coordinates a golf program that is respected and enjoyed by the Membership. The Director of Golf manages the Golf Pro Shop and related services to meet the needs of the Members in a manner consistent with the Club’s vision and philosophy. The position requires proper communication between departments, maintaining excellent relationships with suppliers, and keeping Members satisfied and well-informed. The Director of Golf reports to the General Manager. While building relationships with every constituency within the Round Hill membership, the DOG is someone who needs to have his or her finger on the pulse of all operations besides golf.
This professional is responsible for ensuring that these operations are consistently managed and run with an especially strong Member and guest focus, and to be highly visible and interactive, leading this operation with enthusiasm and engagement commensurate with the strong golf-centric culture at the Club. This includes all “touch point” areas of outside operations, range and practice areas, shop services, merchandising of the golf shop, and tournament and activity play, among others, as well as being sincerely cooperative and interactive with the clubhouse operation and golf course maintenance, with whom he/she regularly interacts. The Director of Golf is expected to provide motivated and passionate leadership to his/her team, and fellow management team members, relative to key golf events and activities programming. Keeping the golf program “fresh,” “innovative” and “relevant” are critical expectations of the new Director of Golf. The need to ensure that all elements of the golf experience are “fun,” “relaxed” and “organized” is critical, as is the need for someone to ensure that all Members are enthused about the program and their involvement.
Additionally, the DOG will oversee the teaching & coaching programs at Round Hill including providing golf lessons and clinics tailored to various skill levels including all junior golf programs, engaging members and guests alike, while generating enthusiasm through regular on-course interaction. This role also involves designing and leading golf clinics and organizing professional development and training programs to enhance the skills and service standards of the team.
The Director of Golf is the ‘face’ of golf at the Club and must be the proactive ambassador of hospitality, committed to service excellence for both Members and guests and ensuring that his/her team---from bag and range attendants, pro shop and assistant professionals---consistently understands and delivers this commitment. The golf experience is one of the strongest elements of Member retention and satisfaction at Round Hill Country Club, and as such needs a Director of Golf who is highly visible and approachable, understanding and communicating expectations to necessary constituencies.
While the Club is looking for the “consummate golf professional” in all aspects of competencies and experiences, the successful next DOG will be a “generalist,” excelling as a player, instructor, merchandiser, innovator, tournament host, and marketer, but above all, a great communicator!
ADDITIONAL RESPONSIBILITIES OF THE NEW DIRECTOR OF GOLF
Collects, handles charging fees for golf-related activities, and keeps accurate records. Consults with the Superintendent about golf course and practice range operations.
Cooperates with the Superintendent about maintenance issues that affect the playability of the golf course. Supervise and manage the tee sheet and staff governing the start of and pace of play & attends staff,
management, golf committee, and other applicable meetings.
Maintain a close working relationship and meet regularly with the General Manager.
Able to develop a training and “onboarding” plan for new and existing staff members so that everyone knows what is expected of them and how to deliver upon that goal.
Maintains records relating to player and guest rounds and other statistics.
Select, supervise, train, motivate, and evaluate a high-performance golf department staff including professionals, merchandising, and outside golf operations personnel.
Develop and build a golf operations team with a strong focus on mentorship and growth. Plays golf with members of all skill levels to generate enthusiasm.
Organizes and conducts club tournaments and related events for both WGA and MGA Interprets and enforces club policies, rules, and regulations.
Full responsibility for the Golf Shop inventory and success of the merchandising program. Attends all staff, management, golf committee, and other applicable meetings.
Maintains records relating to player and guest rounds and other statistics.
Schedules staff hours to assure that members are fully served and that labor costs are maintained.
Attends national and sectional PGA conferences/meetings, and educational and professional shows to encourage development and enhance the quality and image of the club.
Represents the club in area professional events including local, state, or national events with the approval of the General Manager.
Always set an example and ensure all staff adhere to the vision and core values of Round Hill Country Club.
Secure high levels of membership satisfaction with a positive, respectful, inclusive, interactive, and highly VISIBLE presence.
CANDIDATE QUALIFICATIONS
A golf professional who recognizes what a premier member and guest golf experience means, and is able to continually evaluate, enhance, and direct others to achieve that vision and deliver service in a positive, energized, and intuitive manner.
A team builder who has a history of attracting, developing, and retaining a high-performance golf staff, and ensuring that they consistently meet well-defined service standards.
A natural leader who brings out the very best in those around him/her by setting clear goals and expectations and providing consistent feedback and support.
A minimum of 5 years of experience in a similar, private, well-respected, member-owned club with a verifiably great reputation in golf operations. Experience as a Head Professional/Director of Golf is very desirable. Knowledgeable in “best practices” in top-performing and high member satisfaction golf operations around the country.
Good communication skills both written and verbal are a must to promote the game and manage the operation across all constituencies of the Club.
A confident, diplomatic, and competent professional who is a ‘doer’ and take-charge person, who also recognizes the importance of accountability.
A proven leader with a diverse skills and competencies base, encompassing a multitude of critical areas necessary for success, including but not limited to staff development, organizational skills, management and coaching, merchandising expertise, vendor relationships, caddy programs, strong written and verbal communication skills, interpersonal skills, drive, integrity, and respectful diplomacy.
Financially astute with fiscal operations and budget development, regarding typical golf operations and merchandising issues. He/she is aware of critical benchmarking and financial metrics that lead to proactive responses to trending curves.
A personable individual with a sense of humor and style that is commensurately appropriate to the culture and expectations of a relaxed but respectful membership group and team of associates.
A high level of golf-playing ability and true enjoyment of the game.
A strong golf community network nationally with top clubs and professionals
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
Preferred Bachelor’s Degree in Business Administration or Golf Management, but not required.
In lieu of the degree, substantial golf professional and private club experience will be considered.
A PGA/LPGA certification with a minimum of 5 years of Head Professional or Director of Golf experience in a like or similar type of facility is required.
SALARY AND BENEFITS
The salary range is $175,000 to $200,000 annually and commensurate with qualifications and experience. The Club offers an excellent benefits package. Health & Welfare is 100% employer paid. Additionally, there will be a significant incentive for the golf shop's success.
Prepare a thoughtful cover letter addressed to Round Hill Country Club General Manager/COO, Greg Gonsalves and Human Resource Director, Christine Lindgren and send to g.gonsalves@roundhillcc.org and clindgren@roundhillcc.org. Clearly articulate your alignment with this role and why you want to be considered for this position at this stage of your career, and why Round Hill Country Club and the Alamo area will be beneficial to you, your family, your career, and the Club if selected.
You must apply for this role as soon as possible but no later than Tuesday, November 26 of 2024. Candidate selections will occur early-December, with the first Interviews expected in mid-December early January and the second interviews a short time later. The new candidate should assume his/her role by February 1, 2025.
The Director of Golf at Round Hill is the “golf ambassador” of the Club. This seasoned professional manages, supervises, and oversees the Club’s entire golf operation to provide the highest standards of excellence for both Member and guest enjoyment, as well as plans and coordinates a golf program that is respected and enjoyed by the Membership. The Director of Golf manages the Golf Pro Shop and related services to meet the needs of the Members in a manner consistent with the Club’s vision and philosophy. The position requires proper communication between departments, maintaining excellent relationships with suppliers, and keeping Members satisfied and well-informed. The Director of Golf reports to the General Manager. While building relationships with every constituency within the Round Hill membership, the DOG is someone who needs to have his or her finger on the pulse of all operations besides golf.
This professional is responsible for ensuring that these operations are consistently managed and run with an especially strong Member and guest focus, and to be highly visible and interactive, leading this operation with enthusiasm and engagement commensurate with the strong golf-centric culture at the Club. This includes all “touch point” areas of outside operations, range and practice areas, shop services, merchandising of the golf shop, and tournament and activity play, among others, as well as being sincerely cooperative and interactive with the clubhouse operation and golf course maintenance, with whom he/she regularly interacts. The Director of Golf is expected to provide motivated and passionate leadership to his/her team, and fellow management team members, relative to key golf events and activities programming. Keeping the golf program “fresh,” “innovative” and “relevant” are critical expectations of the new Director of Golf. The need to ensure that all elements of the golf experience are “fun,” “relaxed” and “organized” is critical, as is the need for someone to ensure that all Members are enthused about the program and their involvement.
Additionally, the DOG will oversee the teaching & coaching programs at Round Hill including providing golf lessons and clinics tailored to various skill levels including all junior golf programs, engaging members and guests alike, while generating enthusiasm through regular on-course interaction. This role also involves designing and leading golf clinics and organizing professional development and training programs to enhance the skills and service standards of the team.
The Director of Golf is the ‘face’ of golf at the Club and must be the proactive ambassador of hospitality, committed to service excellence for both Members and guests and ensuring that his/her team---from bag and range attendants, pro shop and assistant professionals---consistently understands and delivers this commitment. The golf experience is one of the strongest elements of Member retention and satisfaction at Round Hill Country Club, and as such needs a Director of Golf who is highly visible and approachable, understanding and communicating expectations to necessary constituencies.
While the Club is looking for the “consummate golf professional” in all aspects of competencies and experiences, the successful next DOG will be a “generalist,” excelling as a player, instructor, merchandiser, innovator, tournament host, and marketer, but above all, a great communicator!
ADDITIONAL RESPONSIBILITIES OF THE NEW DIRECTOR OF GOLF
Collects, handles charging fees for golf-related activities, and keeps accurate records. Consults with the Superintendent about golf course and practice range operations.
Cooperates with the Superintendent about maintenance issues that affect the playability of the golf course. Supervise and manage the tee sheet and staff governing the start of and pace of play & attends staff,
management, golf committee, and other applicable meetings.
Maintain a close working relationship and meet regularly with the General Manager.
Able to develop a training and “onboarding” plan for new and existing staff members so that everyone knows what is expected of them and how to deliver upon that goal.
Maintains records relating to player and guest rounds and other statistics.
Select, supervise, train, motivate, and evaluate a high-performance golf department staff including professionals, merchandising, and outside golf operations personnel.
Develop and build a golf operations team with a strong focus on mentorship and growth. Plays golf with members of all skill levels to generate enthusiasm.
Organizes and conducts club tournaments and related events for both WGA and MGA Interprets and enforces club policies, rules, and regulations.
Full responsibility for the Golf Shop inventory and success of the merchandising program. Attends all staff, management, golf committee, and other applicable meetings.
Maintains records relating to player and guest rounds and other statistics.
Schedules staff hours to assure that members are fully served and that labor costs are maintained.
Attends national and sectional PGA conferences/meetings, and educational and professional shows to encourage development and enhance the quality and image of the club.
Represents the club in area professional events including local, state, or national events with the approval of the General Manager.
Always set an example and ensure all staff adhere to the vision and core values of Round Hill Country Club.
Secure high levels of membership satisfaction with a positive, respectful, inclusive, interactive, and highly VISIBLE presence.
CANDIDATE QUALIFICATIONS
A golf professional who recognizes what a premier member and guest golf experience means, and is able to continually evaluate, enhance, and direct others to achieve that vision and deliver service in a positive, energized, and intuitive manner.
A team builder who has a history of attracting, developing, and retaining a high-performance golf staff, and ensuring that they consistently meet well-defined service standards.
A natural leader who brings out the very best in those around him/her by setting clear goals and expectations and providing consistent feedback and support.
A minimum of 5 years of experience in a similar, private, well-respected, member-owned club with a verifiably great reputation in golf operations. Experience as a Head Professional/Director of Golf is very desirable. Knowledgeable in “best practices” in top-performing and high member satisfaction golf operations around the country.
Good communication skills both written and verbal are a must to promote the game and manage the operation across all constituencies of the Club.
A confident, diplomatic, and competent professional who is a ‘doer’ and take-charge person, who also recognizes the importance of accountability.
A proven leader with a diverse skills and competencies base, encompassing a multitude of critical areas necessary for success, including but not limited to staff development, organizational skills, management and coaching, merchandising expertise, vendor relationships, caddy programs, strong written and verbal communication skills, interpersonal skills, drive, integrity, and respectful diplomacy.
Financially astute with fiscal operations and budget development, regarding typical golf operations and merchandising issues. He/she is aware of critical benchmarking and financial metrics that lead to proactive responses to trending curves.
A personable individual with a sense of humor and style that is commensurately appropriate to the culture and expectations of a relaxed but respectful membership group and team of associates.
A high level of golf-playing ability and true enjoyment of the game.
A strong golf community network nationally with top clubs and professionals
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
Preferred Bachelor’s Degree in Business Administration or Golf Management, but not required.
In lieu of the degree, substantial golf professional and private club experience will be considered.
A PGA/LPGA certification with a minimum of 5 years of Head Professional or Director of Golf experience in a like or similar type of facility is required.
SALARY AND BENEFITS
The salary range is $175,000 to $200,000 annually and commensurate with qualifications and experience. The Club offers an excellent benefits package. Health & Welfare is 100% employer paid. Additionally, there will be a significant incentive for the golf shop's success.
Prepare a thoughtful cover letter addressed to Round Hill Country Club General Manager/COO, Greg Gonsalves and Human Resource Director, Christine Lindgren and send to g.gonsalves@roundhillcc.org and clindgren@roundhillcc.org. Clearly articulate your alignment with this role and why you want to be considered for this position at this stage of your career, and why Round Hill Country Club and the Alamo area will be beneficial to you, your family, your career, and the Club if selected.
You must apply for this role as soon as possible but no later than Tuesday, November 26 of 2024. Candidate selections will occur early-December, with the first Interviews expected in mid-December early January and the second interviews a short time later. The new candidate should assume his/her role by February 1, 2025.
Salary : $175,000 - $200,000