Inside Sales Manager

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Wellness resources

Location: South Bend, Indiana
Department: Sales & Customer Service
Reports To: Director of Sales/VP of Sales

Position Overview:

We are seeking a motivated and detail-oriented Inside Sales Manager to lead our inside sales and customer service team at our South Bend, Indiana headquarters. Our company designs, manufactures, and distributes high-quality toys and collectibles to a range of customers, including mass retailers, specialty retailers, wholesalers, and e-commerce partners.

The Inside Sales Manager will oversee a team of three customer service representatives responsible for managing customer relationships, processing and traking orders, and ensuring accurate and timely delivery. This role requires a strong blend of leadership, sales operations expertise, and analytical ability to drive efficiency and customer satisfaction across multiple retail channels.

Key Responsibilities:

• Lead, coach, and develop a team of three customer service representatives focused on account management, order administration, and delivery coordination.
• Manage day-to-day inside sales operations including order entry, pricing, inventory coordination, and delivery timelines.
• Serve as a key liaison between the sales team, production, logistics, and customers to ensure smooth execution of all orders.
• Maintain strong relationships with retail partners-mass, specialty, wholesale, and e-commerce accounts-to maximize sales and service satisfaction.
• Prepare and analyze sales reports using Excel (including pivot tables, data manipulation, and VLOOKUP functions) to identify trends and opportunities.
• Oversee data accuracy in the company's ERPP system (Microsoft Great Plains preferred) and ensure all order and customer data is up to date.
• Support forecasting, demand planning, and coordination of production schedules with internal departments.
• Collaborate with field sales, marketing, and operations teams to meet company sales goals.
• Participate in domestic travel as needed (approximately 10-15%) to visit key accounts, attend trade shows, or conduct training sessions.

Qualifications:

Education & Experience:

• Bachelor's degree in Business, Marketing, or related field preferred.
• 5 years of experience in inside sales, customer service, or sales operations, preferably with a consuer goods, toy, or collectible manufacturing environment.
• Previous experience managing retail accounts (mass or specialty) strongly preferred.
• Experience with ERP systems (Microsoft Great Plains a plus).

Skills:

• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data analysis reporting).
• Strong organizational and time management skills with keen attention to detail.
• Excellent communication and interpersonal skills, both written and verbal.
• Proven leadership ability with experience coaching and mentoring team members.
• Customer-focused mindset with the ability to balance multiple priorities in a fast-paced environment.
• Analytical, data-driven, and comfortable interpreting metrics to improve performance and efficiency.

Compensation & Benefits:

• Salary: $80,000 (based on experience)
• Benefits: Comprehensive medical coverage, 401k plan, paid vacation, and company holidays.
• Travel: Some U.S. travel required (up to 15%)

Why Join Us:

This is an exciting opportunity to join a creative and growing company in the toy and collectibles industry. You'll play a key role in managing customer relationships and ensuring that our products reach retailers and collectors across the country-on time and with excellence.