What are the responsibilities and job description for the Customer Service Account Specialist position at Rotor Clip?
Job description
Rotor Clip is expanding and our Somerset, NJ location is seeking Customer Service Account Specialist to join our team immediately!
The position requires working 8:30 A.M. – 5:00 P.M., Monday – Friday.
- The Customer Service Team is a key position on all of Rotor Clips customer touchpoints. You’ll be on the phone, managing e-mails, assisting customers with product and order status inquiries. You’ll get to know our product line and become an expert at advising customers.
- A Rotor Clip customer service account specialist will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The target is to provide excellent service to our customers, respond efficiently to customer inquiries, and maintain high customer satisfaction.
We’ll give you the training and tools to perform in a fast-paced, manufacturing environment. This job offers excellent compensation, and an opportunity to grow.
Customer Service Account Specialist Responsibilities:
- Always maintaining a positive, empathetic, and professional attitude toward customers
- Respond promptly to customer inquiries
- Provide customer with accurate, valid and complete information by using the right methods/tools
- Communicate with customers through various channels
- Acknowledge and resolve customer complaints
- Product expert to answer questions efficiently and accurately
- Process orders, forms, and requests timely
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and collaborate with colleagues as necessary
- Identify areas for improvement and provide feedback to improve in customer service department
- Ensure customer satisfaction and provide professional customer support
Customer Service Account Specialist Requirements:
- Ability to resolve customer issues effectively and promptly
- Ability to work with intercompany personnel
- Proficient in Microsoft outlook, excel, and word
- Experience working with customers
Skills and Qualifications
- Strong interpersonal and customer service skills
- Familiarity with CRM systems and practices
- Strong verbal communicator and collaboration skills
- Multitasking and organizational skills
- Time-management skills
- Fast-paced manufacturing experience preferred
Job Type: Full-time
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Somerset, NJ 08873: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift