Help Desk / IT Administrator

Tier 1 & 2 Help Desk / IT Administrator

Company: Rotolo Consultants, Inc. (RCI)
Position Type: Full-Time
Department: Information Technology
Location: Onsite — Not Remote
RCI Corporate Office | Slidell, Louisiana
Compensation: $60,000–$75,000 annually, based on experience, certifications, and qualifications

ABOUT ROTOLO CONSULTANTS, INC.

Rotolo Consultants, Inc. (RCI) is a full-service commercial landscape, hardscape, and construction company serving clients throughout the Southeast United States. With a long-standing commitment to quality, service, and continued growth, RCI provides commercial landscape maintenance, commercial landscape construction, design and build, aquatics and hardscapes, disaster relief, and related commercial landscape and construction services.

RCI combines decades of industry experience with an increasing investment in technology to support our employees, operations, customers, and continued growth. Our technology environment supports employees and field operations across multiple locations, making reliable IT infrastructure and responsive technical support an important part of our day-to-day business.

Learn more about RCI at www.rotoloconsultants.com.

POSITION OVERVIEW

We are seeking an experienced and dependable Help Desk / IT Administrator to join our Information Technology team. This position will provide day-to-day technical support to employees while assisting with the administration, maintenance, and security of the company’s IT environment.

The ideal candidate will have at least five years of hands-on IT administration experience and a strong foundation in desktop support, Windows administration, networking, Microsoft 365, Windows Server, VPN, and cloud technologies.

This is a hands-on position for someone who enjoys troubleshooting, working directly with users, and taking ownership of technical problems from initial report through resolution.

KEY RESPONSIBILITIES

• Provide Tier 1 and Tier 2 technical support for hardware, software, network, printer, email, account, and access-related issues.

• Configure, deploy, maintain, and troubleshoot Windows desktops and laptops.

• Provision and decommission employee computers and other company devices.

• Create, modify, disable, and troubleshoot user accounts, permissions, security groups, and access.

• Assist with Microsoft 365, Azure, and Microsoft Entra ID administration.

• Support Active Directory, Group Policy, DNS, DHCP, file shares, and Windows Server environments.

• Assist with server monitoring, maintenance, patching, backups, and troubleshooting.

• Install, configure, update, and maintain company software and endpoint applications.

• Troubleshoot LAN, Wi-Fi, VPN, and general network connectivity issues.

• Support printers, mobile devices, conference room equipment, and other business technology.

• Assist with endpoint security, antivirus/EDR, access controls, and cybersecurity initiatives.

• Maintain accurate IT asset, inventory, licensing, and equipment records.

• Document technical issues, solutions, system configurations, and internal IT procedures.

• Escalate complex infrastructure, security, application, and development-related issues when appropriate.

• Assist with IT projects, system upgrades, deployments, migrations, and other technology initiatives.

• Provide professional and patient technical assistance to employees with varying levels of technical experience.

REQUIRED QUALIFICATIONS

• Minimum of 5 years of hands-on professional IT experience, including technical support, systems administration, help desk, or a comparable IT role.

• Associate degree in Information Technology, Computer Science, Cybersecurity, or a related technical field.

• At least one relevant CompTIA certification, such as A , Network , or Security .

• Working knowledge of Windows 10/11 and Windows Server-based business environments.

• Experience supporting Microsoft 365.

• Working knowledge of Active Directory, user administration, permissions, and Group Policy.

• Understanding of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and general network troubleshooting.

• Experience diagnosing and resolving computer hardware and software issues.

• Strong written and verbal communication skills.

• Ability to independently research, troubleshoot, document, and resolve technical problems.

PREFERRED QUALIFICATIONS

• CompTIA Server certification.

• Microsoft Azure certification, including AZ-900, AZ-104, or another relevant Microsoft certification.

• CompTIA Security or Network certification.

• Experience administering Microsoft Azure and Microsoft Entra ID.

• Experience with Windows Server.

• Microsoft Exchange Online administration experience.

• PowerShell scripting experience.

• Mobile Device Management (MDM) experience.

• Endpoint deployment and management experience.

• Experience with Remote Monitoring and Management (RMM) platforms.

• Backup and disaster recovery experience.

• Endpoint protection, EDR, and cybersecurity experience.

• Familiarity with IT asset management and software licensing.

• Experience supporting users across multiple physical locations.

WHAT WE'RE LOOKING FOR

We are looking for someone who is:

• An experienced problem solver who can independently troubleshoot issues before escalating them.

• Comfortable working directly with employees and explaining technical concepts to non-technical users.

• Organized and capable of managing multiple tickets, projects, and priorities.

• Security-conscious and responsible when handling administrative privileges and company information.

• Willing to research unfamiliar problems and learn new technologies.

• Able to recognize when an issue should be escalated rather than allowing it to remain unresolved.

• Thorough about documenting technical work and maintaining accurate records.

• Professional, patient, dependable, and service-oriented.

• Interested in continuing to develop their technical knowledge and certifications.

ROLE SCOPE

This position is primarily focused on IT support and systems administration. The Help Desk / IT Administrator will serve as an important point of contact for employee technology needs and will assist with maintaining the company’s day-to-day IT environment.

The position also provides exposure to infrastructure, cloud administration, endpoint management, security, and technology projects while working alongside other members of the technology team.

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