What are the responsibilities and job description for the Customer Service Representative (Dispatcher) position at Roto Rooter Plumbing?
Overview
Join our dynamic team as a Customer Service Representative (Dispatcher), where you will be the vital link ensuring smooth operations and exceptional customer experiences. In this energetic role, you will dispatch technicians, manage dispatching tasks, and communicate effectively with plumbers, clients, and internal teams. Your proactive approach and attention to detail will drive efficiency across our company, making a tangible impact every day. We are committed to fostering a supportive environment that values your skills and encourages professional growth.
Responsibilities
- Act as the primary point of contact for dispatching
- Schedule jobs, and ensure that work orders are fulfilled
- Monitor fleet movements using GPS technology to ensure timely arrivals and optimized routing plans
- Communicate clearly and professionally via multi-line phone systems, demonstrating excellent phone etiquette and active listening skills to address customer inquiries promptly.
- Manage documentation, ensuring compliance with company policies and regulatory standards.
- Coordinate with teams on technician schedules, availability, and priority jobs using Service Titan.
Experience
- Proven experience in dispatching is highly preferred.
- Familiarity with dispatching management systems such as Service Titan is preferred but not required.
- Knowledge of GPS tracking technologies
- Excellent communication skills with the ability to handle multi-line phone systems professionally while maintaining a positive attitude under pressure.
- Demonstrated analysis skills for reviewing logistics data to improve overall performance.
- Proficiency in data entry tasks with high accuracy
- Ability to adapt quickly in a fast-paced environment while maintaining attention to detail in all dispatching activities. Join us in this exciting role where your dispatching expertise fuels our company's success! We value energetic professionals who are eager to make an impact through effective communication, innovative problem-solving, and a passion for logistics excellence.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $15 - $18