Service Manager

Roto-Rooter is seeking a results-driven Service Manager to lead our plumbing and drain service team. This role is focused on driving revenue growth through effective sales strategies, strong customer relationships, and hands-on team leadership. The ideal candidate brings a solid sales background, a customer-first mindset, and a passion for developing high-performing teams.

Key Responsibilities

Operational Leadership

• Oversee daily service department operations to ensure quality workmanship, timely job completion, and strong customer satisfaction

• Maintain consistency in service delivery and uphold company standards

Sales & Revenue Growth

• Develop and execute strategies to increase revenue and achieve sales targets

• Identify opportunities to improve conversion rates and overall performance

Team Development

• Recruit, train, and mentor service technicians

• Conduct training sessions and ongoing coaching to strengthen technical and sales skills

• Support a culture of accountability, growth, and performance

Customer Relations

• Build and maintain strong relationships with customers

• Follow up to ensure satisfaction and resolve any service concerns promptly

Field Support & Oversight

• Stay engaged in the field to support technicians, ensure technical quality, and improve operational efficiency

• Provide real-time guidance and leadership as needed

Performance & Compliance

• Track key performance indicators (KPIs) and report results to leadership

• Ensure all work meets company standards and complies with industry regulations

Inventory & Supply Management

• Monitor inventory levels and coordinate with suppliers to ensure availability of necessary parts and materials

Multi-Branch Support

• Support operations across Canton and Medina branches within a 30-mile radius

• 3 years of experience in a management or supervisory role, ideally within the plumbing, HVAC, or a related home services industry

• High school diploma or equivalent required; additional education or technical certifications are a plus

• Proven leadership experience with the ability to coach, motivate, and hold a team accountable

• Strong sales acumen with a track record of driving revenue and meeting performance targets

• Excellent customer service and relationship-building skills

• Solid problem-solving and decision-making abilities, with the ability to think quickly in a fast-paced environment

• Working knowledge of plumbing or drain systems and service operations

• Experience with scheduling, dispatching, or field service management software (e.g., ServiceTitan or similar platforms)

• Strong communication skills, both verbal and written

• Ability to analyze performance metrics (KPIs) and use data to drive improvements

• Highly organized with the ability to manage multiple priorities and adapt to changing needs

• Comfortable working in both office and field environments as needed

EEO Employer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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