What are the responsibilities and job description for the Remote Patient Access Coordinator position at Rothman Orthopaedics?
Rothman Orthopaedics is looking for a Remote Patient Access Coordinator to join our Montvale, NJ team! If you are qualified for and interested in this role, please apply.
Job Title: Patient Access Coordinator
Location: 3-month on-site training in Montvale, NJ REQUIRED
Hours: M-F: 8am-5pm
Rothman Orthopaedics is a world leader in the field of orthopedics, improving patients' lives with unwavering commitment. The practice was founded in 1970 by Richard H. Rothman, M.D., Ph.D and provides leading care in more than 40 locations.
Essential Duties:
- Answers telephone on ACD line, screen calls, takes message and provides information.
- Handles all incoming telephone calls by login into the Operator and re-schedule ACD lines and direct the call to the appropriate staff. Announces caller when appropriate to staff.
- Takes messages off voicemail and returns calls.
- Messages allied health staff via SRS messaging with regard to patient issues.
- Assists appointment scheduling staff when necessary with rescheduling appointments.
- Responds to emergency calls according to established procedures.
Our Commitment to Employees:
Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.
Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.
As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Application Question(s):
- 3-month on-site training in Montvale, NJ is REQUIRED. Are you able to commute to Montvale, NJ for training?
Education:
- High school or equivalent (Preferred)
Experience:
- customer service: 2 years (Preferred)
Work Location: Multiple Locations
