Patient Responsible Representative - Billing Call Center

Job Description: 

The Patient Responsible Representative is responsible for incoming patient calls, self pays, high-deductible, past due accounts, and refunds. This role is responsible for researching all aspects of self pay collections for physician billing including, but not limited to, pursuing payments from patients, establishing payment plans, and managing aging of accounts receivables. If you are qualified for and interested in this role, please apply. 

Pay Range: $19.00/hr - $23.00/hr

Location: fully remote, but candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX

Key Accountabilities: 

Must meet all KPIs as indicated on Scorecard. Will ensure that day-to-day tasks are completed in a timely and efficient manner. 

Job Duties:

• Answers and resolves all patient billing calls daily. 
• Updating patient records, refiling, and correcting claims as required. Communicates with follow-up team billers as needed.
• Maintains the responsible follow-up module.
• Manages collection accounts including verifying accuracy of the balance, contacting the patient to resolve, friendly reminders, final notices and approval to our outside collection agency.
• Management of surgical collection accounts for physicians. Attempts to resolve with patients and updates manager as needed. Before releasing to surgeon for collection approval, account should be well documented that all resources to collect have been exhausted.
• Processes credit cards for patient convenience and sends patient receipt of payment.
• Responsible for researching all aspects of self pay collections for physician billing including, but not limited to, pursuing payments from patients, establishing payment plans, and managing aging of accounts receivables.
• Communicates with insurance companies and clinical areas via phone/email, providing information for inquiries and requests to ensure accurate patient financial responsibility is assigned. 
• Manages refund requests including contact with requesting agency.
• Exemplifies the desired culture and philosophies of the organization.

Job Qualifications:

• High School diploma or GED required; Associate or Bachelor's degree preferred
• Two (2) years in healthcare billing office and experience in working in customer service and/or call center environment. 
• Knowledge of ICD9-10 and CPT coding is required
• The ability to operate standard office machines; basic application of computers and Microsoft Applications (i.e. Word and Excel)
• Reliable high-speed internet access and Wi-Fi connection required

Our Commitment to Employees:

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

Remote Employment Policy:

If you are being hired into a remote eligible position, please be aware that Rothman Orthopaedics is only registered to support remote employment in a limited number of states. If you relocate to a new state and Rothman Orthopaedics is not registered in that state, you may no longer be eligible for a remote position and continued employment with Rothman Orthopaedics. Please contact HR for any questions or a list of states where remote employment may be authorized.

Salary : $19 - $23