Eye Doctor's Office Front Desk

Overview
Join a dynamic and welcoming eye care team as the Front Desk Specialist in an ophthalmology practice dedicated to providing exceptional patient experiences. This vital role combines administrative expertise with compassionate customer service, ensuring smooth practice operations including: patient check-in, appointment scheduling, and insurance coverage verification. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for healthcare support, this opportunity is perfect for you! Your energetic approach will help create a positive atmosphere for patients and staff alike, making each visit comfortable and efficient.

Responsibilities

• Greet patients warmly upon arrival, verify insurance information, and update electronic health records (EHR system).
• Manage appointment scheduling using medical office management software.
• Verify insurance coverage and perform insurance eligibility checks, including VSP, EyeMed and other third-party payers.
• Handle multi-line phone systems professionally, answering inquiries about appointments and general information with excellent phone etiquette.
• Maintain organized medical records and ensure proper filing of patient documents in compliance with health information management standards.
• Assist with intake procedures such as patient registration, collecting demographic data, and updating medical history forms.
• Process contact lens orders.
• Prepare patient folders with demographic information, type of visit and insurance verification information for Doctors prior to scheduled appointments.
• Collaborate with Doctors and other staff to facilitate smooth patient flow and ensure timely appointment start times, and address emergency or other patient concerns.

Skills

• Proven experience in a medical office setting or healthcare front desk role, preferably within ophthalmology.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software. Experience with EHR system(s) a plus.
• Exceptional customer service skills with the ability to handle sensitive information discreetly while maintaining professionalism.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Strong organizational skills for managing appointments, documentation review, filing systems, and multi-tasking in a busy environment.
• Knowledge of HIPAA regulations to ensure patient confidentiality at all times.
• Experience working with multi-line phone systems and handling high call volumes efficiently. This role offers an exciting opportunity to be the friendly face of our eye care practice while supporting vital administrative functions that keep the practice running smoothly. If you’re motivated by helping others and possess the necessary skills listed above, we look forward to welcoming you to our team!

Pay: $18.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Free parking
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Front desk in a medical office: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Smyrna, GA 30080 (Required)

Work Location: In person

Salary : $18 - $19