Accounts Receivable Coordinator

Job Title: Accounts Receivable Coordinator

Area: Accounts Receivable

Reports to: Supervisor, Billing and Collections

Classification: Exempt

Location: Evanston, IL

This position is designated as Hybrid - Fully Flexible and expected to work from our world headquarters office once per month to several times a week. The specific days in the office are determined by managers based on business requirements. Rotary is under the jurisdiction of Illinois employment laws; we require all employees to live within reasonable daily commuting distance to Evanston.

Organization Overview

Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.

Rotary’s Commitment to Belonging

At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.

Position Overview

The Collections Coordinator manages past-due Rotary/Rotaract Club dues accounts professionally and efficiently. This role involves contacting Rotarians/Rotaractors to secure payment arrangements, addressing inquiries regarding billing and payments, and collaborating with internal teams to resolve disputes. This role will require strong communication and negotiation skills, working effectively in a fast-paced environment, and having a customer-focused approach to collections.

Additionally, this role must demonstrate cooperative teamwork within a high-volume, performance-driven multi-cultural environment that consistently meets and exceeds deadlines and goals.

You Will Be Responsible For

• Serve as the main point of contact for all customer inquiries and concerns relating to accounts.
• Initiate contact with customers in a professional manner to collect outstanding balances.
• Maintain customer accounts to ensure accurate application of payments and credit memos.
• Clearly and proactively communicate collection, termination, and reinstatement policies and procedures to customers.
• Research and resolve inquiries and issues.
• Partner with International Offices on collection efforts and issues to meet and exceed deadlines and goals.
  
  

You Will Have

• Strong collection customer service experience within a multi-cultural environment with knowledge of billing & collections processes and procedures required.
• Excellent written and oral English and Spanish language communication skills.
• Proven ability to research and resolve issues independently and in a team environment.
• Knowledge of a high-volume Accounts Receivable financial system.
• Microsoft Office, Intermediate Excel proficiency, Word, and Outlook.
• Self-starter with excellent interpersonal, communication, and problem-solving skills.
• High School diploma required. College coursework in accounting or business or equivalent experience.
• Must have 3 years of experience in Accounts Receivable, billing & collection processes.
• Must have 3 years of financial management system experience.
• Fluent in written and spoken English and Spanish.
  
  

You Are Good At

• Written and Oral Communication
• Microsoft Office, including intermediate Excel proficiency (formulas and functions), Word, and Outlook
• Researching and resolving issues both independently and in a team environment
• Working in a multi-cultural environment that embraces diversity, equity, and inclusion
• Working in a hybrid environment
  
  

Leadership Attributes

• Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
• Collaboration: Builds partnerships and works jointly with others to meet shared objectives.
• Productivity: Able to generate results that moves Rotary toward achieving its goals.
• Accountability: Have a clear sense of ownership and take personal responsibility for actions.
  
  

Salary range

$28.80 - $32.00 / hour

Why Work For Rotary?

• Generous medical, dental, and vision benefits package
• Progressive 401k matching contributions
• Above market and generous paid time off package
• Tuition reimbursement
• Professional development opportunities
• On-site cafeteria and coffee bar with special pricing for Rotary employees
• Flextime-several different work schedules to choose from
• Close to CTA, Metra, a variety of stores, and many food options
  
  

Please Note

• Rotary does not provide VISA sponsorship or relocation assistance