Customer Service Representative

Description

Summary:

The CSR / Purchasing Agent supports customers and production in an injection molding environment. Responsibilities include order management and customer communication, materials procurement (resin, colorants, additives, packaging), vendor coordination, and documentation control to ensure on-time production and shipment. This role collaborates closely with Scheduling, Quality, Engineering, and Shipping to maintain material readiness and service levels.

Requirements

Job Responsibilities:

Knowledge, Skills And Abilities

Customer Service

• Serve as primary point of contact for order status, lead times, and availability.
• Enter and maintain accurate sales orders in the ERP; verify pricing, ship-to, and terms.
• Coordinate samples/PPAP timing, tooling changes, and schedule updates with internal teams.
• Provide customers with requested documentation (COC, lot traceability, material certs).
• Process RMAs and coordinate corrective actions with Quality and Production.
  
  

Purchasing

• Plan and purchase resin, colorants, additives, and packaging to support the production schedule.
• Issue POs, confirm acknowledgements, track deliveries, and expedite as needed.
• Monitor supplier lead times and negotiate pricing to meet cost targets.
• Resolve receiving discrepancies and invoice mismatches with suppliers and Accounting.
• Maintain supplier certifications, SDS, and compliance documentation.
  
  

Manufacturing & Cross-Functional Support

• Communicate customer requirements to Scheduling, Quality, and Engineering.
• Ensure material availability prior to mold changeovers and startup.
• Support cycle counts and inventory accuracy; assist with safety stock settings.
• Coordinate with Shipping/Receiving for inbound materials and outbound orders.
  
  

Qualifications

Required

• 2–4 years of customer service or purchasing experience in manufacturing.
• Proficiency with ERP/MRP and Microsoft Office (Excel, Outlook).
• Strong communication, organization, and follow-through in a fast-paced environment.
  
  

Preferred

• Injection molding or plastics experience.
• Familiarity with thermoplastics, engineering resins, and color concentrates.
• Basic understanding of PPAP/APQP and supplier quality documentation.
  
  

Specific Duties

• Create/maintain customer orders and purchase orders; ensure documentation accuracy.
• Track open orders and shipments; communicate risks and recovery plans.
• Provide required documents for audits (COC, SDS, supplier certs, lot traceability).
• Assist with inventory cycle counts and reconcile variances.
• Support continuous improvement, 5S, and cost reduction initiatives.