What are the responsibilities and job description for the Commercial Lines Claims Manager position at Ross & Yerger Insurance, Inc.?
Major Duties and Responsibilities:
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- Assist Commercial lines property and casualty clients with the process of reporting new claims and with problem resolution on previously reported claims
- Evaluate reported claims for coverage applicability, investigating aspects of the claims when necessary
- Enter initial claim data into the agency computer system and update it as new data becomes available, in accordance with agency procedures
- Assist other agency employees in evaluating coverage issues and resolving claim problems for their clients
- Monitor activity on large, open claims for all clients
- Monitor total claim activity for “Franchise Accounts.”
- Prepare the claim review portion of client stewardship reports and meetings
- Prepare risk/loss analysis reports, upon request from clients
- Negotiate coverage, reserve and payment issues with carrier adjusters as needed
- Participate in capability presentations, explaining and demonstrating the claim services and assistance we provide our clients
- Serve as a member of the agency’s disaster awareness/recovery team
- Train other agency personnel on claim procedures and technical coverage issues
- Four-year college degree or equivalent work experience
- Three years property/casualty insurance work experience
- Basic knowledge of property/casualty coverages (advanced knowledge preferred)
- Good interpersonal skills and customer focus
- Good analytical skills for evaluating claim results, sources and trends
- Basic computer/data entry skills (agency management, word processing and spreadsheet software experience preferred)
- The ability to effectively communicate both orally (especially on the telephone) and in writing
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