What are the responsibilities and job description for the Assistant Supervisor, Security position at Rosie’s Gaming Emporium – Emporia?
Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
JOB SUMMARY
Responsible for providing a high level of guest service to all guests, team members, and vendors. Responsible
for ensuring the safety and security of the property and its patrons. Responds to Security incidents and ensures a visible Security
presence throughout the property. Observes patrons participating in gambling activities to detect and respond to violations of
regulations and Company policies. Will maintain a high level of professionalism, customer service, and integrity while representing
the Company in all interactions with guests, Team Members, and vendors. Will assist with the effective and efficient operations on
assigned shift or in assigned section as required by the Manager. May provide training and guidance to newly hired staff and serve
as a professional resource to co-workers and team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for providing a high level of guest service to all guests, Team Members, and vendors.
- Will assist with the effective and efficient operations on assigned shift or in assigned section as required by the Manager.
- May provide training and guidance to staff and serve as a professional resource to co-workers and team.
- Responsible for the safety of all guests and Team Members of the property.
- Records investigation and incident reports in a timely manner.
- Assists with the transfer of money throughout the property.
- Ensures patrols of property are completed to ensure safety.
- Maintains property rules, policies and regulations are being followed set by the Company and the Virginia Racing Commission (VRC).
- Stands posts in various locations for extended times as assigned.
- Controls and diffuses potential problems and assists Team Members and guests in emergencies.
- Manages access to the property and restricted areas.
- Responds to calls for assistance immediately.
- Maintains radio contact with assigned shift.
- Monitors the checking of identification for gaming floor admittance; ensures guests and vendors are greeted positively and professionally.
- Maintains crowd control, ensuring a friendly environment and defusing guest incidents.
- Composes written reports; observes, handles, and reports procedural violations and illegal activity.
- Reports to Manager on day-to-day activities.
- Attends periodic meetings and training sessions.
- Performs other duties as assigned.
REQUIRED SKILLS AND ABILITIES
Must be eighteen (18) years of age or older.
- Successful completion of training programs as required by jurisdiction and property.
- Ability to communicate and comprehend information and ideas in spoken and written English.
- Ability to accept, prioritize and follow through on work direction.
- Ability to function well in a fast-paced and at times stressful environment.
- Ability to remain calm, utilizing rational thinking and decision- making by employing conflict-resolution.
- Ability to work with both guests and fellow Team Members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service.
- Ability to work nights, weekends, and holidays.
EDUCATION AND EXPERIENCE
Minimum of one (1) year experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field. Six (6) months in supervisory role preferred. Other combinations of education and experience may be considered.
- Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu-driven programs.
- Must obtain valid racing license, where applicable.
- Required to hold a valid driver’s license with a minimum of three year’s driving experience.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
While performing the duties of this job, the Team Member is frequently required to sit or stand for extended amounts of time; walk for extended amounts of time; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- The Team Member may also be required to lift, push, and pull up to 25 lbs.
- The noise level in the work environment is usually moderate to loud.
- Team Member will be subject to an environment with flashing lights.
- The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.