Team Lead - Member

Position Overview: This role involves supervising associates, managing daily operations, and ensuring exceptional member service in a retail environment. Responsibilities include assigning duties, training staff, communicating goals, handling claims and merchandise organization, and supporting membership growth through information and promotion of services. The role requires overseeing area cleanliness, conducting financial transactions, maintaining accurate records, and supporting compliance with company policies and ethical standards. Additionally, the position involves leading team efforts, fostering a positive workplace culture, mentoring colleagues, and promoting continuous improvement and operational excellence.

Qualifications & Skills

• Minimum of 6 months retail experience with front-end equipment operation
• Customer service experience
• Must be 18 years or older
• Leadership experience in supervising, hiring, evaluating, and mentoring (preferred)
  
  

Key Duties: Assigning and training associates, ensuring member satisfaction, managing merchandise and area organization, processing transactions, maintaining financial records, supporting membership initiatives, and promoting compliance and ethics. The role emphasizes teamwork, integrity, customer focus, continuous improvement, and creating an inclusive environment.