What are the responsibilities and job description for the Remote Technical Support Specialist position at RoShay Services?
Role Overview
This position provides technical support for the full suite of Alio/LINQ ERP products, assisting school district staff and educators. It involves troubleshooting software issues, delivering exceptional customer service, and collaborating across teams to resolve customer inquiries effectively.
Key Responsibilities
This position provides technical support for the full suite of Alio/LINQ ERP products, assisting school district staff and educators. It involves troubleshooting software issues, delivering exceptional customer service, and collaborating across teams to resolve customer inquiries effectively.
Key Responsibilities
- Build rapport and maintain professional communication with customers.
- Diagnose and troubleshoot software problems using available tools and resources.
- Document issues, create training materials, and contribute to product documentation.
- Collaborate internally to ensure a positive customer experience.
- Maintain and expand knowledge of product lines through training resources.
- Strong problem-solving, organizational, and communication skills.
- Experience in software or technical support, preferably SaaS environment.
- Ability to work independently with discretion and judgment.
- Proficiency with Salesforce, Microsoft Office, and Zoom.
- Patience, emotional intelligence, and a customer-focused attitude.
- Bachelor’s degree or equivalent experience; knowledge of K-12 education or accounting is a plus.
- Ability to travel occasionally with a valid driver’s license.
- Commitment to high-quality support and adherence to schedules.