What are the responsibilities and job description for the Organizational Change Management Lead position at RoShay Services?
We are seeking an Organizational Change Management (OCM) Lead to facilitate SAP-enabled transformations by ensuring effective communication, training, and adoption across multiple sites and functions. The role involves establishing and scaling a comprehensive OCM strategy, developing role-based communication and training materials, and measuring adoption outcomes to drive sustained business value. Key responsibilities include defining change strategies, conducting stakeholder assessments, translating system changes into actionable content, designing and delivering training programs, and tracking adoption metrics to ensure accountability. The ideal candidate will have a BA/BS in a related field, 5 years of OCM experience—preferably with SAP ERP projects—and strong skills in change methodologies (Prosci/ADKAR preferred), process analysis, and stakeholder influence. Proficiency with digital learning tools, Microsoft 365, SharePoint, and change frameworks like Kotter or Lean is desired. The role requires excellent communication, facilitation, and analytical skills, with the ability to manage risk and foster high-quality change adoption. It involves regional support, occasional travel, and handling confidential information, supporting the organization’s commitment to innovation and sustainability.