Turndown Attendant

OVERVIEW/BASIC FUNCTION:

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

RESPONSIBILITIES:

·         Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·         Ensure that standards are maintained at a superior level on a daily basis.

·         Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

·         Clean guest rooms by category priority.

·         Transport cleaning supplies, amenities and linens to assigned guest room.

·         Service assigned guest rooms.

·         Empty trash containers.

·         Remove all dirty terry and replace with clean par to designated layout

·         Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

·         Replace facial, toilet tissue and bathroom amenities in correct amount and location.

·         Inspect condition of bathrobes and replace soiled/damaged ones.

·         Remove dirty bed linen and make up bed with clean linen.

·         Replace laundry bags and slips.

·         Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack.

·         Dust and polish all furniture.

·         Realign furniture to floor plan.

·         Open all drawers/doors in check-out rooms and remove items left by guest guests inside.

·         Check under bed(s), chairs and sofa for debris and remove if present.

·         Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.

·         Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.

·         Dust pictures, frames and mirrors.

·         Remove dust and debris on television, VCR, clock radio, remote control and cable box.

·         Set correct time on clock; correct TV channel; correct movie rental insert.

·         Clean all lamps and light switches; check for proper working order.

·         Remove dust, spots and smears from windows, ledges and frames.

·         Remove dust, grease and smears from telephones and reposition properly.

·         Replace any melted ice buckets and wipe all surfaces dry.

·         Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in and securely locked.

·         Remove dust on drapes weekly and realign to correct position daily.

·         Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.

·         Remove trash, debris and cobwebs from balcony/patio.

·         Inspect condition of planters and plants; remove debris.

·         Remove dust, dirt, marks and fingerprints from entrance door(s).

·         Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.

·         Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions.

·         Remove dust, stains and marks from all baseboards, ledges and corners.

·         Vacuum carpet in guest room.

·         Spray room with deodorizer.

·         Update status of rooms cleaned on assignment sheet

·         Return and restock cart at end of shift.

·         Empty vacuum bag and wipe vacuum clean.

·         Ensure security of any assigned guest room keys.

·         Follow Turndown luxury standards

·         Handle guest complaints by following the six step procedures and ensuring guest satisfaction.

·         Report any damages or maintenance problems to the Supervisor.

·         Turn over any lost and found items from guest rooms to the Supervisor.

·         Place any calls or requests using Knowcross.

·         Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

·         All other duties as required.

Licenses & Certifications None required.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay

The pay scale for this position is between $27.25 and $30.28/hour. This is the pay range for this position that the Hotel reasonably expects to pay.

Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience.