Security Overnight Railroad Ambassador

Security Overnight Railroad Ambassador General Information Country/Region United States of America Province/City Montecito, CA Hiring Entity Rosewood Miramar Beach Department Security Job Type Other Job Description We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional Security Overnight Railroad Ambassador. The Railroad Ambassador is responsible for courteously greeting and escorting guests across the railroad tracks. Assists in safety and security in monitoring all guests, patrons, visitors and staff for suspicious activity. Provides efficient friendly customer service always to all. Essential Duties and Responsibilities: Report for duty punctually ready to work in full uniform, paying attention to personal hygiene and tidiness. Greet guests, patrons and visitors when approaching the railroad tracks with superior customer service. Able to make recommendations for guests of the hotel’s restaurants and activities. Monitor railroad tracks for train and assist guests and associates across tracks when it is safe to do so. Advise all in the area of the approaching train and do not allow passage when railroad alerts begin to sound. Ensure the railroad train tracks are monitored at all times (24 hours a day / 7 days a week) and ensure the crossing gates for the railroad tracks are closed at all times. Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively. Observe and report incidents or suspicious activity as appropriate for the circumstances and/or as required by the Company. Perform other duties as required. While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. Required Skills: Maintain a professional and courteous manner while at work. Be known for being honest, reliable, confidential and trustworthy. Ensure guest and employee privacy and security by respecting confidential information. Must have strong verbal and written communication skills. Prior customer service experience preferred. Must be able to multi-task. Must be able to stand and walk for an extended period or for an entire shift. Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs with or without reasonable assistance. High school graduate or equivalent. Previous experience in similar position in hospitality industry. Knowledge of local activities and attractions appropriate for hotel guests. Able to effectively communicate in English; fluency in other languages is a plus. Qualifications: High school diploma and hospitality background. Experience: Previous experience as a Security/Safety Ambassador for a luxury or ultra-luxury property preferred. The pay scale for this position is between $22.00 and $22.66/hour. This is the pay range for this position that the Hotel reasonably expects to pay. About Us Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community and one of only 15 properties in the world to hold the coveted Forbes Five-Star title. The 16-acre residential-style estate is designed with style, grace, and glamour, featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.