What are the responsibilities and job description for the Coordinator, Central Reservations position at Rosewood Hotel Group?
OUR PURPOSE AND CULTURE
We are driven to create a future where people and placeenrich one another. We are wholly committed to rooting ourselves more deeply inevery place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curateextraordinary moments and honor the soul of every place along our journey. AtRosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
You will be part of the Reservations team, a passionategroup of professionals dedicated to delivering exceptional service andpersonalized guest experiences. Reporting to the Reservations Manager, thisrole works closely with Sales, Front Office, and other operational departmentsto ensure seamless booking processes and guest satisfaction from the very firstinteraction.
YOUR ROLE
As a Reservations Sales Agent, you will be the first pointof contact for guests booking their stay with Rosewood. You will handle inboundcalls and emails, manage reservation details, and provide tailoredrecommendations with warmth and professionalism. Your role is key to creating amemorable first impression and ensuring every guest feels valued and cared forfrom the moment they reach out.
HOW YOU’LL MAKE THE PLACE
- Handle guest room reservations, changes, cancellations, andinquiries with efficiency and courtesy.
- Maintain superior service standards and comply withdepartmental policies and procedures.
- Provide knowledgeable recommendations about hotel services,amenities, and local attractions.
- Respond to voicemail and email messages in a timely andprofessional manner.
- Demonstrate ownership of each reservation, ensuringpersonalized and attentive service.
- Maintain confidentiality and respect guest privacy at alltimes.
COULD THIS BE YOU?
- You have at least one year of experience in reservations,ideally within a luxury or ultra-luxury hotel environment.
- You speak, read, and write English fluently, and Germanlanguage skills are a strong advantage.
- You’re detail-oriented, organized, and able to prioritizetasks while maintaining accuracy and speed.
- You’re a clear thinker who remains calm under pressure andsolves problems with good judgment.
- You work well independently and as part of a team, alwaysmaintaining a positive and respectful attitude.
- You’re confident using hotel reservation systems and have atalent for suggestive selling.
- You understand the importance of guest confidentiality andhandle sensitive information with care.
- You’re physically able to perform the role’s requirementsand communicate effectively with guests and colleagues.
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued.We’re a community that encourages associates to be themselves, not fit into afixed culture, and this philosophy shines through in our commitments to reflectand honor the history, culture and geography of our destinations. We’re notonly committed to building and nurturing genuine, long-lasting relationshipsbut to transforming them – and our Diversity, Equity and Inclusion (DEI)strategy helps put these principles into practice.