What are the responsibilities and job description for the Collections Specialist position at Rosenthal Capital Group?
Rosenthal & Rosenthal, Inc. is seeking a motivated and detail-oriented Collections Specialist to join our team. The ideal candidate will play a critical role in ensuring the timely collection of outstanding accounts receivable. As a Collections Specialist, you will be responsible for contacting customers with overdue payments across a variety of industries. You will engage with customers by asking insightful, fact-finding questions to fully understand the reasons for their overdue payments. As a key first line of defense, you will need to analyze facts, maintain attention to detail, and make sound decisions to help mitigate risk. Additionally, you may be asked to mentor and train less experienced specialists in your team.
Key Responsibilities:
- Reach out to past-due customers through phone, email, and written communication to secure payment arrangements or apply appropriate actions to resolve delinquency.
- Address complex accounts that may require in-depth research.
- Build rapport with customers, ensuring a positive customer service experience at every interaction.
- Accurately document account details and maintain system coding.
- Handle accounts with varying degrees of complexity, requiring both a strategic approach and swift action to resolve delinquencies.
- Manage the daily operational requirements of your role, balancing productivity with precision.
- Monitor account aging and identify at-risk accounts, offering recommendations for appropriate follow-up actions.
- Prepare and deliver regular collections reports to management.
Qualifications and Skills:
- Proven experience in collections or a related role.
- Strong communication skills.
- Ability to multitask and navigate various systems simultaneously.
- Detail-oriented with the ability to make sound decisions under pressure.