Warranty & Training Technician

Rosenbauer Statement

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

Position Summary

Provides service in customer support during field visits, managing all installation, repairs, maintenance, and test task. Develops and conducts product training programs.

Duties & Responsibilities

• Trainer:
  • Orientates new customer on truck operations and maintenance (travel required).
  • Trains dealers how to orientate new trucks.
  • Continually improves and makes sure all trainers are presenting the same information to fire departments.
• Service Mechanic:
  • Does infield repairs to trucks (travel required).
• Maintenance:
  • Assists production manager with maintenance projects as needed.
  • Assists production manager with building parts for in house projects as needed.
  • Assists production manager with building aerial items as needed
• Other Duties:
  • Participates/teaches in annual mechanical school training.
  • Assists with CRMs as needed.
  • Assists with calls that come in house as needed.
  • Assists in gathering parts and gets shipments out in a timely fashion as needed.
  • Assists in the coordination of training/familiarization schedules.
  • Develops a yearly individual development plan, in conjunction with your direct manager, and leads in the achievement of set goals through agreed upon status updates and deadlines.
  • Any other duties as assigned.

Experience, Education & Physical Requirements

EXPERIENCE:

• Mechanical and electrical background
• Welding experience

PREFERRED EDUCATION:

• High School Graduate or Equivalent

PHYSICAL REQUIREMENTS

• Standing 85% of the time
• Bending over multiple times throughout shift
• Some sitting, bending, kneeling, crouching
• Relocate or move 50 lbs.
• Climb in and out of a forklift multiple times throughout shift

Knowledge, Skill, Abilities & Certification Requirements

KNOWLEDGE, SKILL AND ABILITIES:

• Good communication/presentation skills
• Good mechanical and electrical intuitiveness
• Microsoft Office Suite knowledge
• Ability to keep themselves updated on current and past product design
• Strong time management skills and a commitment to meeting corporate deadlines and receiving critical orders on time
• 50% - 75% Travel

CERTIFICATION:

• Certified Welder
• Continuous education on Aerial
• CDL Class A License
• Valid and Current Passport

WORKING CONDITIONS

This position is in a general shop and sometimes outside, and it has access to all welfare facilities. In some cases, the temperature can be warmer or colder depending on the season. Most of the hazards come from machines but following proper procedures should minimize risk. This position will be exposed to the elements and will have to prepare themselves with the right equipment to ensure safety.

PHYSICAL DEMANDS

This position requires standing and walking for the majority of the shift. During shifts, some projects require the use of feet, hands, and fingers for over 60 minutes at a time. Depending on the season, different protective apparel will be required. The use of knees, legs, back, shoulders, and arms can vary from 15 minutes to 60 minutes. This position requires reaching, climbing, balancing, stooping, kneeling, crouching, and crawling to complete job tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, ability to adjust focus, and good depth perception. All positions require the ability to lift 50 pounds.

Note: The statements herein are intended to describe the general nature and level of work performed by employees, but is not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.