Sales Representative - Aviation Products Manufacturing

The Sales Representative is primarily responsible for customer interaction. Customers range from OEMs like Boeing, Airbus and Honda, to distributors, FBOs, flight schools, and individual retail sales. This is primarily an inbound sales and customer support position. Sales Representatives provide direct support to customers via telephone or email. Regular job duties include processing orders, answering customer questions, directing customer complaints to the appropriate department manager, and providing information about the company’s products and services in accordance with Company Quality and Safety Policies and Procedures using Company information systems. Overall, they play a vital role in achieving sales targets and contributing to the organization's success as the customer facing presence within Rosen Sunvisor Systems.

Duties and Responsibilities

·        Takes customer orders, reviews billing details for accuracy, enters data to ERP, and ensures customer orders are processed from beginning to end according to their specifications.

·        Contributes to and executes sales strategies to penetrate the aviation and motor vehicle components market, with a specific focus on sunshades and sunvisors.

·        Conducts product presentations, demonstrations, and trainings to customers and prospects, showcasing the value and functionality of our products.

·        Builds and maintains strong relationships with key customers, including aviation companies, motor vehicle manufacturers, distributors, and retailers. Identifies customer needs, understands their requirements, and provides solutions that align with their business goals.

·        Represents company at trade shows and expos to promote organization’s capabilities when required. Displays samples and emphasizes technical capabilities of the company.

·        Communicates with customers via phone and email regarding any questions and concerns they have, directs the question to the appropriate person, and follows up via email within one business day with an update or answer to the customer’s concern.

·        Learns and knows details of company products, part numbers, processes, and systems and communicates where necessary.

·        Maintains customer accounts, sales files, and records.

·        Provides information about available products and services to customers and updates when product/service information changes.

·        Adheres to company’s quality standards (ISO 9001:2015).

·        May be asked to help with marketing efforts including visual asset collection.

·        May be required to help update information on the company website or other advertising or informational medium.

·        Other duties as assigned.

Qualifications

·        At least two years of business development and/or sales experience, preferably with a focus on aviation accessories or a related field.

·        Strong, proven ability to build and maintain long-term business relationships with clients and partners.

·        Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse stakeholders.

·        Proficient with Microsoft Office Suite or related software.

·        Willingness to travel domestically and internationally, as required.

Position Requirements and Preferred Education and Experience

·        Bachelor's degree from a four-year college, university or equivalent; two to four years related experience and/or training; or equivalent combination of education and experience.

·        Experience working with an ERP software. Experience with Sage ERP is a bonus skill.