What are the responsibilities and job description for the Customer Care Specialist position at Rosemark?
Customer Care Specialist
Location: Southeast Michigan
Job Type: Full-Time
Experience: Entry Level
Make a Difference. Build a Career. Grow With Us.
Shoshana Technologies is seeking a Customer Care Specialist who loves helping people, solving problems, and learning new technology. In this role, you'll support our proprietary software used in the fast-growing home care industry, helping care providers do their jobs better every day.
This is a great entry-level opportunity for someone who is organized, adaptable, and eager to grow in a collaborative, supportive team environment.
What You'll Do
- Be the friendly voice and helpful guide for customers using our software
- Provide phone and written technical support with professionalism and care
- Troubleshoot issues and walk users through clear, effective solutions
- Manage multiple requests while staying organized and meeting deadlines
- Communicate clearly, confidently, and positively
- Collaborate with teammates to improve processes and the overall customer experience
- Learn industry-specific workflows and systems in home care
What We're Looking For
- Experience helping customers or solving problems (formal or informal)
- Strong computer skills and typing proficiency
- Excellent organizational and multitasking abilities
- Clear, confident phone communication skills
- A team-oriented mindset with a positive attitude
- Strong attention to detail and time management skills
Bonus Points
- Comfortable learning complex software or technical systems
- Flexibility and adaptability in a changing environment
- Experience with the structures and challenges faced by medicaid providers.
- Background in or experience with the home care industry
Training & Growth
- Hands-on, guided training from day one
- Access to learning resources, including videos, guides, and courses
- A supportive, team-first culture
- Opportunities for professional growth
How to Apply
Email jobs@shoshana.com with your resume and a brief note explaining why you're interested in this role and why you'd be a great fit.
Join Shoshana Technologies and be part of a team that supports those who care for others.