Clinical Liaison | Lima Market

Position Summary:

The Clinical Referral Manager is responsible for coordinating the transition of care from acute care setting to post-acute for patients who seek post-acute services with HCF.

Position Responsibilities for a Referral Manager:

* Ensure the continuity of care between providers for our patients who are transitioning from the acute care setting to post-acute.
* Managing hospital referral process
* Daily travel between hospitals; occasional travel to area skilled nursing facilities
* Evening call availability and weekend call rotation
* Responsible for establishing, growing and maintaining relationship with hospital-based referral sources.
* Maintain core knowledge of our clinical services provided, healthcare industry, and local market conditions.
* Must be able to handle complexity and change in marketing/sales strategy if the market demands a shift in strategy.
* Provide clinical communication through various tools available to physicians, hospital staff, and other healthcare professionals.
* Prepare and maintain Clinical Referral Manager referral target list and sales goals.
* Review and maintain referral log on a daily basis.
* Meet or exceed set number of sales calls to achieve census goals.
* Pre-call planning, outcomes and next steps needed to achieve desired outcome of all sales calls.
* Communicate effectively HCF core selling message to identified referral targets.
* Communicate with Regional Director of Business Development on any changes in market conditions.
* Responsible for directly communicating with each care community to ensure smooth transition of each patient to our care.
* Responsible for establishing, growing and maintaining relationship with hospital-based referral sources.
* Conduct patient assessments upon request.
* Coordinator and/or Case Manager; when feasible, initiates the admission documentation.
* Respond promptly to clinical needs and routine e-mails.

Knowledge, Skills and Abilities: Licensed or Registered Nurse preferred, but not required. Proficient computer skills to support position requirements including MSWord, MS Office and Excel. Must have previous experience in care coordination and referral management. Excellent interpersonal communication skills, organizational skills and professional judgment.

Benefits for a Referral Manager:

* Promotion opportunities
* Flexibility 
* Education/Learning 
* Competitive benefit package

What we look for in a Clinical Referral Manager:

Experience – If you’ve had a job or experience in a position with similar goals and responsibilities, we’d love to connect with you.
Skills – We’re looking for individuals that are compassionate, team players, social, trustworthy and service-minded.
Characteristics – We’re looking for individuals that are self-motivated, dependable, ethical, and ready to jump in and provide outstanding care and customer service to our residents.

The Company

Our Core Values, better known as We Care is that each and every employee in the organization is held to standards of Wholeheartedness, Excellence, Collaboration, Accountability, Respect, and being Ethical. Whether you work for HCF or become a resident of HCF, we can promise you one thing; we will treat you like family!